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- Tasks: Be the welcoming face of our prestigious hotel and ensure guests have an unforgettable experience.
- Company: Join a renowned hotel brand known for its exceptional service and luxury.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a difference in guests' stays and develop your hospitality skills.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Dynamic work environment with a chance to meet diverse people.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious hotel in the UK is seeking a Receptionist to be the first point of contact for guests.
Key responsibilities include:
- Managing the reception desk
- Ensuring outstanding service
- Overseeing guest feedback
The ideal candidate will have excellent communication and administrative skills, with an eye for detail. This position requires flexibility to work evenings and weekends, contributing to the high standards expected at the hotel.
Guest Service Lead - Front Desk & Concierge in Hook employer: Tylney Hall Hotel
Contact Detail:
Tylney Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Lead - Front Desk & Concierge in Hook
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing their mission and what sets them apart will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being articulate and friendly is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face at the front desk.
✨Tip Number 3
Don’t forget to highlight your flexibility during the interview. The job requires working evenings and weekends, so emphasise your willingness to adapt and your previous experience in similar roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Service Lead - Front Desk & Concierge in Hook
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for guests, make sure your application highlights your excellent communication skills. Use clear and friendly language to convey your passion for providing outstanding service.
Detail is Key: Pay attention to the details in your application. Just like in the role, we want to see that you can manage information accurately. Double-check for any typos or errors before hitting send!
Flexibility Matters: Mention your flexibility in working evenings and weekends. This shows us that you're ready to meet the demands of the job and contribute to the high standards we uphold at the hotel.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Tylney Hall Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and services. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Communication Skills
As a Guest Service Lead, communication is key. Prepare examples of how you've effectively communicated with guests or resolved conflicts in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Bring up specific instances where your keen eye for detail made a difference, whether it was in managing bookings or ensuring guest satisfaction. This will highlight your suitability for the position.
✨Be Ready for Flexibility Questions
Since the job requires flexibility with hours, be prepared to discuss your availability. Think about how you can accommodate evening and weekend shifts, and express your willingness to adapt to the hotel's needs.
