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For Companies At a Glance
- Tasks: Deliver top-notch service and create memorable experiences for guests at events.
- Company: Join a prestigious hotel group known for excellence in hospitality.
- Benefits: Flexible hours, training opportunities, and a chance to grow in the hospitality industry.
- Why this job: Be part of a dynamic team and make every event unforgettable for guests.
- Qualifications: Passion for customer service and a friendly attitude.
- Other info: Great opportunity for personal development and career advancement.
The predicted salary is between 16000 - 24000 £ per year.
To ensure the highest standards of service and customer care are maintained in all aspects of the Conference and Banqueting Department.
- To ensure all guests receive the highest level of service at all times and receive a willing, courteous service, always promoting the hotel and its image.
- To ensure all meeting rooms and functions are set up as per the function list and before the times stated. All rooms to be set to the highest standards.
- To ensure all coffee and tea breaks are served promptly at the agreed-upon times.
- To present and serve food and beverages to the highest standards.
- To have a good knowledge of daily menus and available beverages.
- To be knowledgeable about all hotel facilities and inform and sell them when asked by customers.
Hospitality & Service
- To provide the highest quality of guest service standards with the aim of exceeding expectations at all times.
- To be an exceptional ambassador for the Elite Group.
Business Development
- To ensure you are aware of the hotel facilities and inform and sell them when asked by guests, thereby actively upselling.
- To take part in all training opportunities made available to you in order to maximise any opportunities for up-selling and improving the business success of your department.
Communication, Planning & Organisation
- To report any defective equipment or general fault to the Conference and Banqueting Manager, Deputy or Supervisor.
- To assist with, prioritise, and be proactive in reducing breakages in glassware and other equipment, and in minimising the need for disposable goods.
Elite Hotels are committed to Investors in People and will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
Conference and Banqueting Assistant in Hook employer: Tylney Hall Hotel
Contact Detail:
Tylney Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Banqueting Assistant in Hook
✨Tip Number 1
Get to know the company! Research the hotel and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Conference and Banqueting Assistant, you'll need to interact with guests regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can provide that top-notch service.
✨Tip Number 3
Be proactive! When you get the chance to meet potential employers, ask questions about their services and facilities. This not only shows your enthusiasm but also gives you valuable insights into how you can contribute to their success.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for hospitality. Plus, it’s a great way to stay updated on any new opportunities that pop up in the Conference and Banqueting Department.
We think you need these skills to ace Conference and Banqueting Assistant in Hook
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for providing top-notch service. Share any experiences where you went above and beyond for guests, as this will resonate with our commitment to high standards.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention how you ensure everything is set up perfectly for events, just like we do in our Conference and Banqueting Department. It’s all about those little touches!
Know Your Stuff: Demonstrate your knowledge of hospitality and the hotel industry in your application. We love candidates who can talk about menus, beverages, and upselling techniques, so don’t hold back on showcasing your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tylney Hall Hotel
✨Know Your Service Standards
Before the interview, brush up on the highest standards of service expected in the hospitality industry. Be ready to discuss how you would ensure guests receive courteous and prompt service, as this is crucial for the role.
✨Familiarise Yourself with the Venue
Research the hotel and its facilities thoroughly. Knowing the ins and outs of what they offer will help you answer questions about upselling and promoting the hotel effectively during your interview.
✨Demonstrate Your Communication Skills
Prepare examples of how you've successfully communicated with guests or team members in the past. Highlighting your ability to report issues and work proactively will show that you're a great fit for the team.
✨Show Enthusiasm for Training Opportunities
Express your eagerness to participate in training and development. Mention how you believe continuous learning can enhance your skills in providing exceptional service and contribute to the hotel's success.
