At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/out experience.
- Company: Join an elite hotel known for its exceptional service and vibrant atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities to grow in the hospitality industry.
- Other info: No prior experience needed; just bring your enthusiasm and attention to detail!
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 10 - 12 € per hour.
Receptionist Overview: To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently. As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.
Receptionist Key Responsibilities:
- To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
- To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
- To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
- To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
- The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Casual Receptionist in Hook employer: Tylney Hall Hotel
At Elite Hotels, we pride ourselves on creating a welcoming and supportive work environment where every team member plays a crucial role in delivering exceptional guest experiences. As a Casual Receptionist, you will benefit from comprehensive training, opportunities for career advancement, and a culture that values teamwork and excellence in service. Located in a vibrant area, our hotel offers a unique chance to be part of a prestigious brand known for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Hook
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you get that interview, you can show off your knowledge and impress them with your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel, so it’s crucial to come across as friendly and professional. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips about the application process and what the hotel values in its staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Casual Receptionist in Hook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Highlight Relevant Skills:Make sure to emphasise your communication and administration skills in your application. Even if you don’t have direct hotel experience, showcasing your understanding of outstanding service is key for us!
Tailor Your Application:Don’t just send the same application everywhere. Tailor it to our hotel’s values and the role of a Casual Receptionist. Mention how you can contribute to maintaining our high standards of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tylney Hall Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with their values, mission, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your understanding of what excellent service looks like.
✨Practice Your Communication Skills
As a receptionist, clear communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face at the reception desk, such as handling inquiries or managing complaints.
✨Dress to Impress
First impressions matter, especially in a hospitality setting. Dress smartly and professionally for your interview. This shows that you respect the role and understand the importance of presentation in the hotel industry.
