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- Tasks: Support clients with Tax-Wise software through troubleshooting and training.
- Company: Join Tyler Technologies, a recognised leader in transforming the public sector.
- Benefits: Enjoy competitive benefits, including health support and a hybrid work model.
- Why this job: Be part of a dynamic team that values problem-solving and client relationships.
- Qualifications: A college degree or relevant experience is required; property tax knowledge is a bonus.
- Other info: Work from Billings, Lubbock, or Boise with minimal travel.
The predicted salary is between 37000 - 44000 £ per year.
Associate Software Support Specialist Apply Online The person in this role will provide support, training, analysis, and troubleshooting for our Tax-Wise property tax software. If you have the following competencies, we want to talk to you! Strong desire to work with a team that has common goals. Passion for helping clients and building rapport. Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people. Aptitude for problem solving and thinking out-of-the-box. Responsibilities Troubleshoot and resolve client\’s online and phone inquiries regarding software issues, while providing exceptional customer service. Prioritize, analyze, and manage multiple inquiries from a varied group of clients. Advance product knowledge by reviewing new functionality and testing new product issues. Advocate for the client and ensure the software meets their business requirements. May create or enhance documentation, videos, or webinars throughout the support process. Commits to expanding technological skills and knowledge of the Tyler products. Location Billings, Montana | Lubbock, Texas | Boise, Idaho Travel 0-5% Qualifications College degree or comparable work experience. Prior experience with property tax is a plus. Excellent interpersonal skills. Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues. Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment. Proficiency with computers and contemporary online applications. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Strong organizational skills. State-Specific Salary Range Disclosure Requirements Salary will generally fall between $46,500 – $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We\’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That\’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2025-6449 #LI-Hybrid #LI-NT1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr
Associate Software Support Specialist employer: Tyler Technologies
Contact Detail:
Tyler Technologies Recruiting Team
jobs@tylertech.com
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Software Support Specialist
✨Tip Number 1
Familiarise yourself with the Tax-Wise property tax software before your interview. Understanding its functionalities and common issues will not only help you answer questions confidently but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your problem-solving skills during discussions. Prepare examples of how you've successfully resolved technical issues in the past, as this role heavily relies on troubleshooting and analytical thinking.
✨Tip Number 3
Emphasise your ability to work in a team and build rapport with clients. Share experiences where you've collaborated effectively or provided exceptional customer service, as these qualities are crucial for this position.
✨Tip Number 4
Research the company culture and values of Tyler Technologies. Being able to align your personal values with theirs during the interview can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Associate Software Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Associate Software Support Specialist position. Tailor your application to highlight relevant experiences and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with property tax software or customer support roles. Use specific examples to demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with clients in the past.
Express Your Passion: Convey your enthusiasm for helping clients and working as part of a team in your cover letter. Mention your desire to learn and grow within the company, as well as your commitment to expanding your technological skills.
How to prepare for a job interview at Tyler Technologies
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical abilities and how you approach troubleshooting, as this role requires a strong aptitude for problem-solving.
✨Demonstrate Your Customer Service Passion
Since the position involves providing exceptional customer service, share experiences where you've successfully built rapport with clients. Emphasise your desire to help others and how you handle challenging situations with empathy.
✨Familiarise Yourself with Tax-Wise Software
If possible, take some time to learn about the Tax-Wise property tax software before the interview. Showing that you've done your homework will demonstrate your commitment and enthusiasm for the role.
✨Highlight Your Teamwork Experience
This role requires working closely with a team, so be ready to discuss your experiences in collaborative environments. Share examples of how you've contributed to team goals and supported your colleagues in achieving success.
