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- Tasks: Support clients with software issues and enhance their understanding of our financial management products.
- Company: Join Tyler Technologies, a leader in information management solutions for local governments.
- Benefits: Enjoy competitive benefits, a supportive work environment, and opportunities for career growth.
- Why this job: Be part of a mission-driven team transforming the public sector while developing your skills.
- Qualifications: A degree in accounting or finance is preferred; customer service experience is a plus.
- Other info: Work remotely or from our offices in Lubbock, Texas, or Orono, Maine.
The predicted salary is between 28800 - 48000 £ per year.
Associate (Accounting/Finance) Software Support Specialist
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- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box.
Lubbock, Texas | Orono, Maine
0-5%
- Troubleshoot and resolve client\’s online and phone inquiries regarding software issues, while providing excellent customer service
- Prioritize, analyze and manage multiple inquiries from a varied group of clients
- Advance product knowledge by reviewing new functionality and testing new product issues
- Advocate for the client and ensure the software meets their business requirements
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
- College degree or comparable work experience, preferably in accounting or finance
- Knowledge of payroll/accounting principles
- Customer service experience a plus
- Proficiency with computers and contemporary online applications
- Excellent interpersonal skills
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We\’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Your health and well-being are important to us. That\’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
Apply Online
Requisition Number:2024-5952
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Associate (Accounting/Finance) Software Support Specialist employer: Tyler Technologies
Contact Detail:
Tyler Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate (Accounting/Finance) Software Support Specialist
✨Tip Number 1
Familiarise yourself with Tyler Technologies' ERP Pro Financial Management Suite. Understanding the software's functionalities and common issues will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This will highlight your ability to build rapport and effectively communicate with clients.
✨Tip Number 3
Research the public sector and the specific challenges it faces. Being knowledgeable about the industry will allow you to speak confidently about how you can contribute to improving efficiency and responsiveness for clients.
✨Tip Number 4
Prepare to discuss your problem-solving strategies. Think of scenarios where you've had to troubleshoot technical issues, as this role requires analytical thinking and the ability to resolve inquiries effectively.
We think you need these skills to ace Associate (Accounting/Finance) Software Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Associate (Accounting/Finance) Software Support Specialist position. Tailor your application to highlight relevant experiences.
Highlight Relevant Skills: Emphasise your skills in accounting or finance, customer service experience, and problem-solving abilities in your CV and cover letter. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping clients and your desire to work in a fast-paced environment. Mention your ability to build rapport and your commitment to expanding your technological skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tyler Technologies
✨Show Your Passion for Client Support
Make sure to express your enthusiasm for helping clients during the interview. Share examples of how you've built rapport with customers in the past, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues or troubleshot problems. Highlight your analytical abilities and how you approach challenges, especially in a technical environment.
✨Familiarise Yourself with ERP Systems
Research Tyler Technologies' ERP Pro Financial Management Suite before the interview. Understanding the product will not only impress your interviewers but also help you answer questions more effectively.
✨Emphasise Your Teamwork Experience
Since the role requires working within a team, be ready to share experiences that showcase your ability to collaborate and contribute to common goals. Highlight any relevant group projects or team-based achievements.
