At a Glance
- Tasks: Support clients with software issues and enhance their understanding of our financial management tools.
- Company: Join Tyler Technologies, a leader in information management solutions for local governments.
- Benefits: Enjoy competitive benefits, a supportive work environment, and opportunities for career growth.
- Why this job: Be part of a mission-driven team transforming the public sector while developing your skills.
- Qualifications: A degree in accounting or finance is preferred; customer service experience is a plus.
- Other info: Work remotely from Lubbock, Texas or Orono, Maine with minimal travel required.
The predicted salary is between 28800 - 48000 £ per year.
Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector - cities, counties, schools and other government entities - to become more efficient, more accessible and more responsive to the needs of citizens.
We have an opening for a Software Support Specialist on our ERP Pro Financials team. This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.
If you have the following competencies we want to talk to you:
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box
Location: Lubbock, Texas | Orono, Maine
Travel: 0-5%
Responsibilities:
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
- Prioritize, analyze and manage multiple inquiries from a varied group of clients
- Advance product knowledge by reviewing new functionality and testing new product issues
- Advocate for the client and ensure the software meets their business requirements
- May create or enhance documentation throughout the support process
- Commits to expanding technological skills and knowledge of the Tyler products
Qualifications:
- College degree or comparable work experience, preferably in accounting or finance
- Knowledge of payroll/accounting principles
- Customer service experience a plus
- Proficiency with computers and contemporary online applications
- Excellent interpersonal skills
- Effective analytical ability, particularly in a technical environment
- Excellent written and verbal communication skills
- Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues
- Strong organizational skills
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.
Associate (Accounting/Finance) Software Support Specialist employer: Tyler Technologies
Contact Detail:
Tyler Technologies Recruiting Team
jobs@tylertech.com
StudySmarter Expert Advice 🤫
We think this is how you could land Associate (Accounting/Finance) Software Support Specialist
✨Tip Number 1
Familiarise yourself with Tyler Technologies' ERP Pro Financial Management Suite. Understanding the software's functionalities and common issues will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to assist clients effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. This role requires a strong desire to help clients, so being able to articulate your experience in building rapport and solving problems will be crucial.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Prepare to discuss situations where you've managed multiple tasks or inquiries simultaneously, as this will demonstrate your organisational skills and ability to prioritise effectively.
✨Tip Number 4
Research the public sector and the specific challenges it faces. Being knowledgeable about the needs of local governments and how Tyler Technologies supports them will show your genuine interest in the role and the company, making you a more attractive candidate.
We think you need these skills to ace Associate (Accounting/Finance) Software Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Associate (Accounting/Finance) Software Support Specialist position. Tailor your application to highlight relevant experiences.
Highlight Relevant Skills: Emphasise your skills in accounting or finance, customer service experience, and problem-solving abilities in your CV and cover letter. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping clients and your desire to work in a team-oriented environment. Mention your understanding of the software support role and how you can contribute to Tyler Technologies' mission.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tyler Technologies
✨Show Your Passion for Client Support
Make sure to express your enthusiasm for helping clients during the interview. Share examples of how you've built rapport with customers in the past and how you enjoy solving their problems.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues, particularly in a technical environment. Highlight your analytical abilities and how you approach troubleshooting.
✨Familiarise Yourself with Tyler Technologies' Products
Before the interview, take some time to research Tyler Technologies and their ERP Pro Financial Management Suite. Understanding their products will show your commitment and help you answer questions more effectively.
✨Highlight Your Teamwork Experience
Since the role requires working closely with a team, be ready to share experiences that demonstrate your ability to collaborate and achieve common goals. Discuss how you contribute to a positive team dynamic.