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- Tasks: Support key accounts with admin duties, service scheduling, and client communication.
- Company: Join a dynamic team focused on delivering exceptional service to key clients.
- Benefits: Enjoy competitive salary, bonuses, health perks, and career development opportunities.
- Why this job: Be the backbone of key accounts and make a real difference in client satisfaction.
- Qualifications: Experience in customer support and strong organisational skills are essential.
- Other info: Fast-paced environment with plenty of opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week. The Key Accounts Service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities.
Key Responsibilities
- Account Coordination & Administration
- Act as the internal liaison for all coordination activities relating to assigned key accounts.
- Manage day‑to‑day administrative duties including reporting, documentation control, and client updates.
- Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files.
- Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews.
- Ensure accurate record keeping of client communications, service history, contract details, and account‑specific notes.
- Service Scheduling & Operational Support
- Schedule routine, reactive, and project‑based visits for technicians aligned to assigned accounts.
- Handle access requests, emergency callouts, special instructions, and operational queries promptly.
- Ensure all job work is logged, costed, and updated correctly within internal systems.
- Monitor technician task completion, follow up on outstanding works, and escalate delays where required.
- Assist in monitoring technician performance, workload balance, and scheduling efficiency for the allocated accounts.
- Client Communication & Support
- Support the Key Accounts Manager in maintaining professional communication with key account clients.
- Provide timely updates to clients regarding schedules, completed work, and outstanding actions.
- Respond to client queries efficiently and escalate issues where required.
- Assist in the preparation of agendas, presentation documents, and reports for client meetings and reviews.
- Collaboration & Internal Liaison
- Work closely with technicians, service managers, service controllers, and the Key Accounts Manager.
- Ensure effective communication across departments to maintain service quality and meet client expectations.
- Provide account insight and feedback to support continuous improvement and service development.
- Coordinate information flow between departments to ensure a consistent and professional service experience.
Requirements
- Experience in customer support, service administration, scheduling, coordination roles.
- Strong organisational skills with exceptional attention to detail.
- Excellent written and verbal communication abilities.
- Proficiency with Microsoft Office and service/CRM management software.
- Ability to manage multiple tasks in a fast‑paced service environment.
- Customer‑focused approach with strong interpersonal skills and a proactive mindset.
Benefits
- Competitive salary and performance‑related bonus scheme.
- Pension scheme.
- Health and wellbeing programme.
- Comprehensive training and career development opportunities.
- 20 days annual leave (plus bank holidays).
Key Accounts Service Administrator employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. We want you to shine, so practice common interview questions too!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. It makes a great first impression!
We think you need these skills to ace Key Accounts Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and service administration. We want to see how your skills match the Key Accounts Service Administrator role, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of your past experiences that relate to the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client communication, make sure your written application reflects your excellent communication abilities. Keep it clear, concise, and professional, but let your personality shine through too. We want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at Tyler Mason Consultants
✨Know Your Key Accounts
Before the interview, take some time to research the company’s key accounts. Understand their business model and how they operate. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and maintained attention to detail.
✨Practice Your Communication Skills
As a Key Accounts Service Administrator, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to role-play common client scenarios to showcase your ability to handle queries and provide updates.
✨Familiarise Yourself with CRM Software
If you have experience with service or CRM management software, be sure to mention it during the interview. If not, do a bit of research on common tools used in the industry. Showing that you’re tech-savvy can give you an edge over other candidates.
