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- Tasks: Coordinate installations, manage service bookings, and handle customer callouts.
- Company: Join a dynamic team in a thriving service department.
- Benefits: Monday to Friday schedule, supportive work environment, and opportunities for growth.
- Why this job: Be the backbone of our service operations and make a real difference.
- Qualifications: Strong organisational skills and excellent communication abilities.
- Other info: Fast-paced role with a chance to learn and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
Based out of Basildon, Monday to Friday, 8:00am – 4:00pm (1 Hour Lunch).
Role Overview
The Service Coordinator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities:
- Installations & Routing
- Log all new sales received from the Sales Consultant into the sales book.
- Arrange and book installation dates directly with customers.
- Confirm agreed installation dates via email.
- Upload all installation details onto the electronic system Sales Force Service Tracker.
- Assign each job to the appropriate Engineer.
- Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker.
- Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department.
- Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes.
- Use Datafile as a reference system for completed sales (uploaded by Credit Control).
- Handle daily incoming calls from existing customers regarding service schedules or call-out requests.
- Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor.
- Assign approved callouts to one of the 11 Service Technicians.
- Upload and schedule callouts on the relevant service system.
- Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers.
- Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
Additional Information
The role supports one Sales Consultant, who may generate up to approximately 50 sales per month. The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.
Service Coordinator in Essex employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help us nail down those tricky questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Bring along examples of your work or any relevant projects to discuss during the interview. This gives us a chance to demonstrate how organised and detail-oriented you are, just like the role requires.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows we’re keen and keeps us fresh in their minds!
We think you need these skills to ace Service Coordinator in Essex
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Coordinator, being organised is key! Make sure your application highlights any experience you have in managing schedules or coordinating tasks. We want to see how you keep everything running smoothly!
Communicate Clearly: Strong communication skills are essential for this role. In your written application, use clear and concise language. Show us that you can convey information effectively, just like you would when liaising with customers or technicians.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Coordinator role. Mention specific responsibilities from the job description and how your experience aligns with them. We love seeing personalised applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Tyler Mason Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with tasks like managing service bookings and coordinating installations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured accuracy in your work.
✨Communicate Clearly
Effective communication is key for a Service Coordinator. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to liaise with both customers and technicians.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools they use (like Sales Force Service Tracker), and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
