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- Tasks: Support daily operations by coordinating installations and managing service bookings.
- Company: Join a dynamic team in a thriving service department.
- Benefits: Monday to Friday hours, competitive pay, and a supportive work environment.
- Why this job: Be the backbone of our service team and make a real difference for customers.
- Qualifications: Strong organisational skills and excellent communication abilities are a must.
- Other info: Opportunity to grow in a fast-paced environment with diverse responsibilities.
The predicted salary is between 30000 - 42000 £ per year.
Based out of Basildon, Monday to Friday, 8:00am – 4:00pm.
Role Overview
The Service Administrator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities:
- Installations & Routing
- Log all new sales received from the Sales Consultant into the sales book.
- Arrange and book installation dates directly with customers.
- Confirm agreed installation dates via email.
- Upload all installation details onto the electronic system Sales Force Service Tracker.
- Assign each job to the appropriate Engineer.
- Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker.
- Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department.
- Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes.
- Use Datafile as a reference system for completed sales (uploaded by Credit Control).
- Handle daily incoming calls from existing customers regarding service schedules or call-out requests.
- Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor.
- Assign approved callouts to one of the 11 Service Technicians.
- Upload and schedule callouts on the relevant service system.
- Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers.
- Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
Additional Information
The role supports one Sales Consultant, who may generate up to approximately 50 sales per month. The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.
Service Administrator in Essex employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Essex
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even referrals that might just land us that Service Administrator role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service administration. We can even do mock interviews with friends to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the position.
We think you need these skills to ace Service Administrator in Essex
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Administrator, being organised is key! Make sure your application highlights any experience you have in managing schedules or coordinating tasks. We want to see how you can keep everything running smoothly!
Communicate Clearly: Strong communication skills are essential for this role. In your written application, use clear and concise language. Show us that you can convey information effectively, just like you would when liaising with customers or technicians.
Attention to Detail is a Must: Accuracy is crucial in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Tyler Mason Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like coordinating installations and managing service bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured accuracy in your work, as these are key traits for a Service Administrator.
✨Brush Up on Communication Skills
As a Service Administrator, you'll be liaising with customers and technicians regularly. Practice clear and concise communication during your interview. You might even want to role-play common scenarios, like handling customer call-outs or scheduling installations, to showcase your ability to communicate effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Service Department faces. This not only shows your interest but also helps you determine if the company is the right fit for you.
