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- Tasks: Coordinate installations, manage service bookings, and handle customer inquiries.
- Company: Join a dynamic team in a thriving service department.
- Benefits: Monday to Friday schedule, supportive work environment, and opportunities for growth.
- Why this job: Be the backbone of our service operations and make a real difference.
- Qualifications: Strong organisational skills and excellent communication abilities.
- Other info: Fast-paced role with a chance to learn and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
Based out of Basildon Monday to Friday, 8:00am – 4:00pm (1 Hour Lunch)
Role Overview
The Service Coordinator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities:
- Installations & Routing
- Log all new sales received from the Sales Consultant into the sales book.
- Arrange and book installation dates directly with customers.
- Confirm agreed installation dates via email.
- Upload all installation details onto the electronic system Sales Force Service Tracker.
- Assign each job to the appropriate Engineer.
- Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker.
- Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department.
- Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes.
- Use Datafile as a reference system for completed sales (uploaded by Credit Control).
- Handle daily incoming calls from existing customers regarding service schedules or call-out requests.
- Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor.
- Assign approved callouts to one of the 11 Service Technicians.
- Upload and schedule callouts on the relevant service system.
- Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers.
- Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
Additional Information
The role supports one Sales Consultant, who may generate up to approximately 50 sales per month. The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.
Service Coordinator in Basildon employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to service coordination. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed multiple tasks or improved processes in previous roles. This will demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator in Basildon
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you’ve nailed this in the past.
Communicate Clearly: Strong communication skills are essential for this role. In your written application, be clear and concise. Avoid jargon and make sure your points come across effectively. We want to see that you can communicate well, just like you would with our customers!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Coordinator role. Mention specific responsibilities from the job description and explain how your skills match what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Tyler Mason Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with tasks like managing service bookings and coordinating installations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to liaise effectively with both customers and technicians.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, or specific challenges the Service Department faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
