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- Tasks: Coordinate installations, manage service bookings, and handle customer inquiries.
- Company: Dynamic service company based in Basildon with a supportive team.
- Benefits: Monday to Friday schedule, competitive pay, and opportunities for growth.
- Why this job: Be the backbone of our service department and make a real difference.
- Qualifications: Strong organisational skills and excellent communication abilities.
- Other info: Fast-paced environment with a chance to learn and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
Based out of Basildon Monday to Friday, 8:00am – 4:00pm (1 Hour Lunch)
Role Overview
The Service Coordinator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities:
- Installations & Routing
- Log all new sales received from the Sales Consultant into the sales book.
- Arrange and book installation dates directly with customers.
- Confirm agreed installation dates via email.
- Upload all installation details onto the electronic system Sales Force Service Tracker.
- Assign each job to the appropriate Engineer.
- Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker.
- Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department.
- Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes.
- Use Datafile as a reference system for completed sales (uploaded by Credit Control).
- Handle daily incoming calls from existing customers regarding service schedules or call-out requests.
- Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor.
- Assign approved callouts to one of the 11 Service Technicians.
- Upload and schedule callouts on the relevant service system.
- Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers.
- Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
Additional Information
The role supports one Sales Consultant, who may generate up to approximately 50 sales per month. The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.
Locations
Service Coordinator in Basildon, Essex employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Basildon, Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills as a Service Coordinator can make a difference. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to liaise with customers and technicians. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and keen to be part of the team.
We think you need these skills to ace Service Coordinator in Basildon, Essex
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Coordinator, being organised is key! Make sure your application highlights any experience you have in managing schedules or coordinating tasks. We want to see how you keep everything running smoothly!
Communication is Key: Strong communication skills are essential for this role. In your application, share examples of how you've effectively communicated with customers or team members in the past. Let us know how you handle calls and emails like a pro!
Attention to Detail Matters: Accuracy is crucial in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is as polished as possible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tyler Mason Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with tasks like managing service bookings and coordinating installations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage multiple tasks efficiently. Think of examples from your past experiences where you successfully juggled various responsibilities, and be ready to share them during the interview.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions, focusing on how you would handle customer call-outs or liaise with service technicians.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the Service Department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
