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- Tasks: Support daily operations by coordinating installations and managing service bookings.
- Company: Join a dynamic team in a thriving service department.
- Benefits: Monday to Friday hours, competitive pay, and a supportive work environment.
- Why this job: Be the backbone of our service team and make a real difference for customers.
- Qualifications: Strong organisational skills and excellent communication abilities are a must.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Based out of Basildon, Monday to Friday, 8:00am – 4:00pm.
The Service Administrator plays a key role in supporting the daily operations of our Service Department. The position involves coordinating installations, managing service bookings, handling customer callouts, liaising with service technicians, and assisting with stock ordering. Accuracy, organisation, and strong communication skills are essential.
Key Responsibilities:- Installations & Routing: Log all new sales received from the Sales Consultant into the sales book. Arrange and book installation dates directly with customers. Confirm agreed installation dates via email. Upload all installation details onto the electronic system Sales Force Service Tracker. Assign each job to the appropriate Engineer. Monitor job completion and ensure the Engineer’s service report is completed and uploaded to Service Tracker. Print completed service reports and attach them to the Sale for onward transmission to Invoicing Department. Once invoiced, ensure contract jobs are uploaded back onto Service Tracker for future routing purposes. Use Datafile as a reference system for completed sales (uploaded by Credit Control).
- Customer Call-Outs: Handle daily incoming calls from existing customers regarding service schedules or call-out requests. Assess service requests and determine whether a call-out is required or if the enquiry should be referred to the Sales Surveyor. Assign approved callouts to one of the 11 Service Technicians. Upload and schedule callouts on the relevant service system.
- Stock Management: Coordinate with Service Technicians and Warehouse staff to order pest control stock from approved suppliers. Place stock orders on a weekly or fortnightly basis, taking carriage charges into consideration.
The role supports one Sales Consultant, who may generate up to approximately 50 sales per month. The position requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.
Locations
Service Administrator in Basildon, Essex employer: Tyler Mason Consultants
Contact Detail:
Tyler Mason Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Basildon, Essex
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Administrator role. You never know who might give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to service administration. Think about how your skills in organisation and communication can shine through in your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the role.
We think you need these skills to ace Service Administrator in Basildon, Essex
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Administrator, being organised is key! Make sure your application highlights any experience you have in managing schedules or coordinating tasks. We want to see how you keep everything running smoothly!
Communication is Key: Strong communication skills are essential for this role. In your application, share examples of how you've effectively communicated with customers or team members in the past. Let us know how you handle inquiries and keep everyone in the loop!
Attention to Detail Matters: Accuracy is crucial in this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Tyler Mason Consultants
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like coordinating installations and managing service bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured accuracy in your work, as these are key traits for the position.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this job. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, showcasing your ability to liaise effectively with both customers and technicians.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
