At a Glance
- Tasks: Lead technical escalations and enhance customer satisfaction in a global support team.
- Company: Join Tyk, a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate globally and thrive in a dynamic, innovative environment.
- Why this job: Make a real impact by improving platform stability and driving technical excellence.
- Qualifications: Experience in support engineering and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Tyk is recruiting a Principal Support Engineer to lead strategic customer escalations and drive technical excellence in a global post-sales team.
You will partner with Engineering, Account Management and Product to improve platform stability and customer satisfaction.
The role emphasizes leadership in complex incidents, automation, and knowledge sharing, with flexible remote work and global collaboration across regions.
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Remote Principal Support Engineer – Lead Tech & Escalations employer: Tyk
Tyk is an exceptional employer that fosters a vibrant work culture, encouraging creativity and collaboration among its team members. With benefits such as unlimited paid holidays and flexible working hours, employees can achieve a healthy work-life balance while engaging in meaningful projects within the API and AI communities across Western Europe. The company prioritises professional growth, offering opportunities for skill development and networking, making it an ideal place for passionate individuals looking to make a significant impact.
