At a Glance
- Tasks: Lead high-priority escalations and mentor engineers in a dynamic support environment.
- Company: Join Tyk, a top API management platform focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a global team working 24/7 to drive innovation.
- Why this job: Shape the future of post-sales support while enhancing platform stability and customer satisfaction.
- Qualifications: Proven experience in technical leadership and strong problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Tyk, a leading API management platform, is seeking a Principal Support Engineer to join its Customer Success organisation.
In this role you will act as a strategic and technical leader, guiding high‑priority escalations, mentoring engineers, and shaping the future of post‑sales support.
You will collaborate with Engineering, Account Management and Product teams to improve platform stability, customer satisfaction, and the scalability of our support operations across a global 24/7 footprint.
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Principal Support Engineer: Platform Reliability Leader in London employer: Tyk
Tyk is an exceptional employer that fosters a vibrant work culture, encouraging creativity and collaboration among its team members. With benefits such as unlimited paid holidays and flexible working hours, employees can achieve a healthy work-life balance while engaging in meaningful projects within the API and AI communities across Western Europe. The company prioritises professional growth, offering opportunities for skill development and networking, making it an ideal place for passionate individuals looking to make a significant impact.
