At a Glance
- Tasks: Lead customer onboarding and ensure successful deployment of Tyk's platform.
- Company: Join Tyk, a company prioritising customer success and innovation.
- Benefits: Enjoy unlimited holidays, flexible hours, and a supportive work culture.
- Other info: Work remotely in a dynamic environment with great career growth opportunities.
- Why this job: Make a real impact by guiding customers to achieve long-term success.
- Qualifications: Strong technical skills and ability to communicate complex concepts clearly.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform.
This is a hands-on, customer-facing role. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes.
You’re expected to step in when it materially improves customer outcomes or unblocks progress - and to do so in a way that reinforces long-term ownership and scalability.
- Own the technical onboarding journey from post-sale through to production readiness.
- Act as a trusted technical advisor to customer engineering teams.
- Guide customers on architecture, best practices, and long-term platform adoption.
- Troubleshoot technical and production challenges alongside customers.
- Deliver workshops, enablement sessions, and technical guidance.
- Identify adoption risks and proactively drive successful outcomes.
- Partner closely with Account Managers to support strategic accounts and expansion opportunities.
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience.
Benefits
- Unlimited paid holidays
- Fully remote
- Flexible hours
- Generous parental leave
- Employee share scheme
- Volunteering days
- Sabbatical
- Employee wellbeing
Qualifications
- Ability to explain complex technical concepts clearly and pragmatically.
- Experience working directly with technical stakeholders, including engineers and architects.
- Strong hands-on experience with APIs, distributed systems, and cloud-native architectures.
- High ownership mindset with strong judgement and initiative.
- Confident leading technical discussions, onboarding engagements, and architecture reviews.
- Strong troubleshooting and problem-solving skills in production environments.
- Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy.
Customer Solution Architect employer: Tyk
At Tyk, we pride ourselves on being an exceptional employer that prioritises customer success and employee wellbeing. Our fully remote work culture offers unlimited paid holidays, flexible hours, and generous parental leave, fostering a healthy work-life balance. With ample opportunities for professional growth and a collaborative environment that values initiative and judgement, Tyk is the ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Architect
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tyk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tyk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solution Architect
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tyk:Your cover letter is your chance to shine! Tell us why you want to work at Tyk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tyk!
How to prepare for a job interview at Tyk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
