At a Glance
- Tasks: Manage and grow relationships with enterprise customers using Tyk's innovative API platform.
- Company: Join Tyk, a leading B2B tech company with a global presence.
- Benefits: Enjoy unlimited holidays, flexible hours, remote work, and generous parental leave.
- Other info: Embrace a culture of learning, accountability, and collaboration in a dynamic work environment.
- Why this job: Be at the forefront of tech, helping customers navigate complex environments and drive success.
- Qualifications: Experience in B2B SaaS, strong relationship-building skills, and a knack for technical products.
The predicted salary is between 36000 - 60000 € per year.
Overview
The Tyk API Management platform is a B2B solution that helps organisations connect any number of systems and services—internal, external, public, or highly encrypted—across industries such as retail, finance, telecoms, healthcare, and media. Founded in 2015, Tyk has offices in London (UK), London (Ontario), Atlanta, and Singapore, and serves thousands of users worldwide including Lotte, Bell, T Mobile, RBS, Capital One, and Vinci.
The role
As an Account Manager, you will own and develop long‑term relationships with our customers. Tyk’s platform is used by engineering teams to build, secure, and operate APIs that power modern digital services, increasingly serving as the connective layer for AI‑powered systems. Your primary responsibility is to act as the commercial owner of a portfolio of accounts, maintaining strong partnerships and ensuring customers continue to realise value from the platform over time.
Key Responsibilities
- Own commercial relationships with a portfolio of enterprise customers.
- Drive renewals and account growth, and identify upsell or cross‑sell opportunities.
- Understand customers’ complex technical environments and build trusted relationships across engineering, platform, and leadership teams.
- Act as the point of contact for commercial conversations and navigate complex customer environments.
- Collaborate with sales, product, and technical teams to provide customers with the support and clarity they need.
- Maintain ownership of the overall commercial relationship and reporting of account performance.
Requirements
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment.
- Track record of managing commercial customer relationships, including renewals and account growth.
- Experience working with technical products or engineering‑led organisations.
- Ability to build relationships across both technical and business stakeholders.
- Confidence leading commercial conversations and navigating complex customer environments.
- Strong organisational, communication, and follow‑through skills.
- Experience collaborating with cross‑functional teams to deliver successful customer outcomes.
About You
- You enjoy working with technically sophisticated products and customers.
- You build trusted relationships across complex organisations.
- You’re comfortable owning commercial outcomes and guiding long‑term partnerships.
- You’re proactive, organised, and able to navigate ambiguity.
- You enjoy connecting people and expertise to solve meaningful problems for customers.
Benefits
- Unlimited paid holidays.
- Flexible hours and the ability to work remotely from anywhere in the world.
- Employee share scheme.
- Generous maternity and paternity leave.
- Volunteering days.
- Company retreats.
- Employee wellbeing platform.
Our Values
- It’s okay to screw up—idea testing and learning are valued.
- Trust starts with you; we expect accountability from day one.
- Assume best intent and always aim to improve.
Tyk is an equal‑opportunity employer committed to preventing discrimination based on gender, age, disability, religion, belief, sexual orientation, marital status, race, or any protected characteristic. We ensure that no applicant or employee receives less favourable treatment.
Account Manager - EMEA employer: Tyk
Tyk is an exceptional employer that fosters a dynamic and inclusive work culture, offering unlimited paid holidays, flexible working hours, and the opportunity to work remotely from anywhere in the world. With a strong focus on employee growth and wellbeing, Tyk encourages innovation and accountability, making it an ideal place for Account Managers to thrive while building meaningful relationships with enterprise customers across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tyk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tyk’s platform inside out. Familiarise yourself with their API management solutions and think about how you can add value to their customers. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed customer relationships in the past. Use specific examples that highlight your skills in driving renewals and account growth—this is what they want to hear!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key for an Account Manager!
We think you need these skills to ace Account Manager - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing B2B relationships and any technical knowledge you have that aligns with Tyk's platform.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven account growth or successfully navigated complex customer environments. We love seeing quantifiable results!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share what excites you about working with Tyk!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Tyk
✨Know the Product Inside Out
Before your interview, make sure you understand Tyk's API Management platform thoroughly. Familiarise yourself with its features, benefits, and how it serves various industries. This knowledge will help you demonstrate your ability to manage customer relationships effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your experience in navigating complex environments and working with both technical and business stakeholders. This will show that you're ready to own commercial relationships.
✨Be Ready for Technical Conversations
Since the role involves working with engineering teams, brush up on your technical knowledge related to APIs and SaaS products. Be prepared to discuss how you can bridge the gap between technical and non-technical teams, ensuring customers get the support they need.
✨Demonstrate Your Proactivity
Tyk values proactive individuals who can navigate ambiguity. Share instances where you've taken the initiative to solve problems or improve processes. This will illustrate your ability to drive account growth and renewals while maintaining strong partnerships.
