Site Reliability Engineer

Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across various industries including retail, finance, telecoms, healthcare, and media. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe.

Our Mission: Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform. We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, allowing them to achieve their best results.

The role: We’re looking for a Site Reliability Engineer to manage, maintain, improve and provide support on our platform. You will be curious by nature, always looking for ways to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward.

Here’s what you’ll be responsible for:

• Maintaining global Tyk Cloud within SL(A/I/O)s you will help to define
• Identifying reliability issues and working together with your squad to solve them
• Identifying and introducing new metrics and building relevant dashboards
• Participating in the on-call rotation
• Working with your squad to expand multi-region and multi-cloud reach of the platform
• Documenting operational knowledge
• Conducting post-incident analysis
• Automating common tasks
• Be a key shaper and contributor to our continuous improvement agenda
• Reliability of our new global Tyk Cloud platform
• Automation of operations and support
• Writing and maintaining documentation on SRE processes and policies
• Recommending and implementing ways of driving operational efficiency
• Assisting in penetration testing for Cloud through liaising with our provider
• Incident management

Here’s what we’re looking for:

• Strong collaboration skills
• Launching and operating production scale Kubernetes clusters
• Designing and operating infrastructure on AWS and other providers
• Operating MongoDB (or other document database) clusters
• Operating Redis (or other key-value storage) clusters
• Administering Linux servers
• Maintaining distributed software
• Operating Prometheus and Grafana
• Operating logging collection and analysis systems
• Participating in the on-call rotation (16:00pm – 4:00am UTC)

Skills:

• Kubernetes & containers (advanced)
• AWS / EKS (advanced)
• Linux (advanced)
• Terraform and IaC in general (proficient)
• Helm (proficient)
• Go and/or Python (familiar)
• MongoDB (or similar)
• Redis (or similar)
• Monitoring – Prometheus, Grafana, Thanos (familiar)
• Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.)
• Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP)
• Proactive, energetic, innovative and change oriented

Nice to have:

• GCP or Azure
• Bare metal infrastructure engineering
• API management experience
• Large scale distributed storage management
• Familiarity with Rancher
• CKA/CKAD/CKS
• Creating and delivering production software in Go language

Here’s why you should join us:

• Everyone has unlimited paid holiday.
• Total flexibility in hours.
• Employee share scheme.
• Generous maternity and paternity leave.
• Company retreats.

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work every day, strive to achieve their personal goals and who are willing to challenge the way we do things.

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.