At a Glance
- Tasks: Lead critical escalations and enhance customer support for enterprise clients.
- Company: Tyk Technologies, a forward-thinking tech company based in London.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on operational excellence and customer advocacy.
- Why this job: Make a real difference in customer success while working with innovative technology.
- Qualifications: Experience in customer support and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Tyk Technologies in London is seeking an experienced Senior Customer Success Engineer to lead critical escalations, drive operational excellence, and partner with Product and Engineering to improve the support experience for enterprise customers.
You will own on-call rotations, guide incident resolution, and help evolve automation, tooling, and self-service capabilities while ensuring timely, technically accurate responses and customer advocacy.
Senior API Support Engineer - Remote & On-Call employer: Tyk Technologies
Tyk is an exceptional employer that champions flexibility and autonomy, offering unlimited paid holidays and the ability to work remotely from anywhere in the world. With a strong commitment to employee growth, you will have the opportunity to develop your accounting skills while being part of a supportive team that values curiosity and innovation. Our inclusive work culture fosters collaboration and encourages you to take ownership of your role, making Tyk a truly rewarding place to build your career.
