At a Glance
- Tasks: Manage customer relationships and ensure they get the most from our API platform.
- Company: Join Tyk, a leading API Management platform with a global presence.
- Benefits: Unlimited holidays, flexible hours, employee share scheme, and wellness support.
- Other info: Embrace a culture of creativity, trust, and continuous improvement.
- Why this job: Be part of a mission to connect every system in the world with innovative technology.
- Qualifications: Experience in B2B SaaS, strong relationship-building skills, and technical product knowledge.
The predicted salary is between 50000 - 65000 £ per year.
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across various industries.
Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility
We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, allowing them to achieve their best results.
The role:
As an Account Manager at Tyk, you own and develop long-term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time.
Requirements
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment
- A track record of managing commercial customer relationships, including renewals and account growth
- Experience working with technical products or engineering-led organisations
- Ability to build relationships across both technical and business stakeholders
- Confidence leading commercial conversations and navigating complex customer environments
- Strong organisation, communication, and follow-through
- Experience collaborating with cross-functional teams to deliver successful customer outcomes
About you
- You enjoy working with technically sophisticated products and customers
- You build trusted relationships across complex organisations
- You’re comfortable owning commercial outcomes and guiding long-term partnerships
- You’re proactive, organised, and able to navigate ambiguity
- You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
- Unlimited paid holidays
- Total flexibility in hours
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
We value authenticity, respect, responsibility, independence, honesty, diversity and inclusion, and treating others how you wish to be treated. We look for like-minded people who bring their personalities to work every day, strive to achieve their personal goals, and are willing to challenge the way we do things.
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
SaaS Account Manager - EMEA in London employer: Tyk Technologies
Tyk is an exceptional employer that champions flexibility and autonomy, offering unlimited paid holidays and the freedom to work remotely from anywhere in the world. Our inclusive work culture fosters creativity and innovation, while our commitment to employee growth is evident through generous benefits like an employee share scheme and dedicated volunteering days. Join us in a dynamic environment where your contributions are valued, and you can thrive alongside a diverse team dedicated to making a meaningful impact in the API management space.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Account Manager - EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role at Tyk.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with B2B SaaS and technical products. They want to see that you can navigate complex environments and build strong relationships.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Let them know how you can add value to their team, especially in managing customer relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Tyk family. Don’t miss out on the opportunity to join a team that values flexibility and innovation!
We think you need these skills to ace SaaS Account Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B SaaS and how you've built strong customer relationships. We want to see how you connect with our mission!
Showcase Your Technical Savvy:Since Tyk operates in a technical environment, it’s crucial to demonstrate your understanding of technical products. Share examples of how you've navigated complex customer environments and collaborated with engineering teams.
Be Authentic:We value authenticity at Tyk, so let your personality shine through in your application. Don’t be afraid to share your unique experiences and how they’ve shaped your approach to account management.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tyk Technologies
✨Know Your Stuff
Before the interview, make sure you understand Tyk's API Management platform and how it fits into the broader tech landscape. Familiarise yourself with their key clients and industries they serve. This will help you speak confidently about how your experience aligns with their mission.
✨Build Relationships
Since the role involves managing long-term customer relationships, think of examples from your past where you've successfully built trust with clients. Be ready to discuss how you navigated complex environments and collaborated with different stakeholders to achieve results.
✨Showcase Your Technical Acumen
As you'll be working with technical products, prepare to discuss your experience in B2B SaaS or enterprise technology. Highlight any specific projects where you worked closely with engineering teams or managed technical products, as this will demonstrate your ability to connect with both technical and business stakeholders.
✨Embrace Flexibility and Autonomy
Tyk values flexibility and independence, so be prepared to share how you manage your time and priorities effectively. Discuss any experiences where you've thrived in a remote or flexible work environment, showcasing your proactive approach and ability to navigate ambiguity.
