At a Glance
- Tasks: Lead technical support and drive innovation in a dynamic API management environment.
- Company: Join Tyk, a pioneering tech company transforming how systems connect globally.
- Benefits: Enjoy unlimited holidays, flexible hours, and a supportive work culture.
- Other info: Be part of a diverse team that values creativity and continuous improvement.
- Why this job: Make a real impact by solving complex challenges for high-value customers.
- Qualifications: Proven experience in technical support with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across various industries.
Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe.
Our Mission
Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility
We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, allowing them to achieve their best results.
Key Responsibilities
- Strategic Leadership & Escalation Management: Proactively oversee the Zendesk queue, ensuring SLAs are consistently met and stepping in on critical, high-impact escalations. Act as a point of escalation for systemic issues, leading incident resolution and partnering with cross-functional teams.
- Technical Excellence & Innovation: Lead deep technical investigations, including complex debugging and source code analysis. Identify and implement process improvements, automation, and AI tools to improve operational efficiency.
- Operational & Cross-Team Collaboration: Adhere to escalation SLAs and act as a key player in the on-call rotation to maintain 24/7 global support. Take ownership of high-severity incidents and critical customer escalations.
- Customer-Centric Engagement: Serve as a trusted, senior post-sales contact for high-value customers, ensuring a seamless and proactive support experience.
- Continuous Improvement & Long-Term Impact: Lead root cause analysis (RCA) and post-mortems for major incidents from a customer success position, ensuring long-term resolution and process adaptation.
Requirements
- Extensive experience in technical support or success engineering roles, with proven leadership in complex escalations and systemic improvements.
- Strong background in dealing with large Enterprise customers.
- Strong background in an API / APIM driven environment.
- Strong debugging skills—able to read source code and diagnose issues in distributed systems.
- Exceptional communication skills, both written and verbal, across technical and non-technical stakeholders.
- Demonstrated ability to lead without authority, influencing product, engineering, and customer success peers.
- A growth mindset—you lead with curiosity, humility, and a desire to continuously improve yourself and those around you.
Benefits
- Unlimited paid holidays.
- Total flexibility in hours.
- Employee share scheme.
- Generous maternity and paternity leave.
- Volunteering Days.
- Company retreats.
- Employee Wellbeing platform.
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
Principal Support Engineer in London employer: Tyk Technologies
Tyk is an exceptional employer that champions flexibility and autonomy, offering unlimited paid holidays and the ability to work remotely from anywhere in the world. With a strong commitment to employee growth, you will have the opportunity to develop your accounting skills while being part of a supportive team that values curiosity and innovation. Our inclusive work culture fosters collaboration and encourages you to take ownership of your role, making Tyk a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Support Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tyk Technologies or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tyk Technologies.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tyk Technologies.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tyk Technologies that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Principal Support Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tyk Technologies.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tyk Technologies and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tyk Technologies
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tyk Technologies uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
