At a Glance
- Tasks: Lead customer onboarding and ensure successful deployment of Tyk's API Management platform.
- Company: Join Tyk, a pioneering tech company transforming how systems connect globally.
- Benefits: Enjoy unlimited holidays, flexible hours, and a supportive work culture.
- Other info: Collaborative environment focused on creativity and personal growth.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience with APIs and cloud-native architectures; strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across various industries.
Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe.
Our Mission: Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.
Total flexibility, default remote, radical responsibility: We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, allowing them to achieve their best results.
The role: At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform.
Here’s what you’ll be getting up to:
- Own the technical onboarding journey from post-sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long-term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Here’s what we’re looking for:
- Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem-solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
- Willingness to travel when required
Here’s why you should join us:
- Unlimited paid holidays
- Total flexibility in hours
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion, and treating others how you wish to be treated.
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
Customer Solution Architect - EMEA in London employer: Tyk Technologies
At Tyk, we pride ourselves on being an exceptional employer, offering unlimited paid holidays and total flexibility in working hours to foster creativity and productivity. Our inclusive work culture values authenticity, responsibility, and collaboration, providing ample opportunities for employee growth through workshops and retreats. With a mission to connect every system in the world, Tyk empowers its employees to take ownership and innovate, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Architect - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you stand out!
✨Tip Number 3
Practice your technical skills and be ready to discuss them in detail. As a Customer Solution Architect, you'll need to demonstrate your hands-on experience with APIs and cloud-native architectures.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Solution Architect - EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solution Architect role. Highlight your experience with APIs and cloud-native architectures, as well as any relevant projects that showcase your problem-solving skills.
Show Your Personality:At Tyk, we value authenticity and individuality. Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer success.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your technical expertise and how you can contribute to Tyk’s mission. Avoid jargon unless it’s necessary to demonstrate your knowledge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Tyk Technologies
✨Know Your APIs Inside Out
As a Customer Solution Architect, you'll need to demonstrate a strong understanding of APIs and cloud-native architectures. Brush up on your technical knowledge and be ready to discuss how you've successfully implemented API solutions in the past.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled technical challenges in production environments. Highlight your troubleshooting skills and how you’ve helped customers overcome obstacles to achieve success.
✨Build Rapport with Technical Stakeholders
Since this role involves working closely with customer engineering teams, practice how to establish trust and communicate effectively. Think of ways to explain complex concepts clearly and pragmatically, as this will be key in your discussions.
✨Embrace the Company Culture
Familiarise yourself with Tyk's values and mission. Be ready to discuss how your personal values align with theirs, especially around flexibility, ownership, and collaboration. Show that you're not just a fit for the role, but for the company culture too!
