At a Glance
- Tasks: Build and maintain long-term relationships with customers in a dynamic tech environment.
- Company: Join Tyk, a leading API Management platform driving innovation across industries.
- Benefits: Unlimited paid holidays, flexible hours, employee share scheme, and generous parental leave.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be the key to connecting systems and solving meaningful problems for customers.
- Qualifications: Experience in B2B SaaS, strong relationship-building skills, and technical product knowledge.
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries.
Our Mission
Tyk is on a mission to connect every system in the world and has started by building an API Management platform.
The role
As an Account Manager at Tyk, you own and develop long‑term relationships with our customers. You are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward. You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship.
What we’re looking for
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment
- A track record of managing commercial customer relationships, including renewals and account growth
- Experience working with technical products or engineering‑led organisations
- Ability to build relationships across both technical and business stakeholders
- Confidence leading commercial conversations and navigating complex customer environments
- Strong organisation, communication, and follow‑through
- Experience collaborating with cross‑functional teams to deliver successful customer outcomes
About you
- You enjoy working with technically sophisticated products and customers
- You build trusted relationships across complex organisations
- You’re comfortable owning commercial outcomes and guiding long‑term partnerships
- You’re proactive, organised, and able to navigate ambiguity
- You enjoy connecting people and expertise to solve meaningful problems for customers
Benefits
- Everyone has unlimited paid holidays
- We have total flexibility in hours, giving people freedom to decide when they are most productive
- Employee share scheme
- Generous maternity and paternity leave
- Company retreats
Account Manager employer: TYK TECHNOLOGIES LIMITED
At Tyk, we pride ourselves on being an exceptional employer, offering unlimited paid holidays and total flexibility in working hours to foster creativity and productivity. Our inclusive work culture values authenticity and encourages personal growth, while our employee share scheme and generous parental leave demonstrate our commitment to supporting our team members both personally and professionally. Join us in London, where you can thrive in a dynamic environment that embraces innovation and collaboration.
