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- Tasks: Lead customer experience initiatives and coach a team to enhance service delivery.
- Company: A top energy efficiency organisation focused on sustainability.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in customer experience while promoting sustainability.
- Qualifications: Strong leadership skills and a background in customer experience principles.
- Other info: Join a dynamic team dedicated to improving service quality.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy efficiency organization in the UK seeks a Manager for Customer Experience and Quality to enhance service delivery across teams. The role involves overseeing a customer experience framework, managing a consultancy programme while coaching a small team, and ensuring high-quality standards through data analysis. This fixed-term position allows flexible working, requiring a strong background in leadership and customer experience principles to support the organization's aim towards sustainability.
Remote CX & Quality Leader — Drive Customer Impact in London employer: Tyde Investors, LLC
Contact Detail:
Tyde Investors, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX & Quality Leader — Drive Customer Impact in London
✨Tip Number 1
Network like a pro! Reach out to people in the energy efficiency sector on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission towards sustainability.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've enhanced customer experience and quality in previous roles. We want to hear about your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Remote CX & Quality Leader — Drive Customer Impact in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience and Quality role. Highlight your leadership background and any relevant achievements in enhancing service delivery.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience and sustainability. Share specific examples of how you've driven customer impact in previous roles to make your application stand out.
Showcase Your Data Skills: Since data analysis is key for this role, don’t forget to mention any experience you have with data-driven decision-making. We want to see how you've used data to improve quality standards in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Tyde Investors, LLC
✨Know Your Customer Experience Principles
Make sure you brush up on the key customer experience principles relevant to the role. Be ready to discuss how you've applied these in your previous positions, especially in leadership roles. This will show that you understand the importance of enhancing service delivery.
✨Showcase Your Coaching Skills
Since the role involves coaching a small team, prepare examples of how you've successfully mentored others in the past. Highlight specific instances where your coaching led to improved performance or customer satisfaction. This will demonstrate your ability to lead and develop talent.
✨Data Analysis is Key
Familiarise yourself with data analysis techniques that are relevant to customer experience. Be prepared to discuss how you've used data to drive decisions and improve quality standards in your previous roles. This will show that you're not just about theory but can apply it practically.
✨Align with Sustainability Goals
Research the organisation's sustainability initiatives and be ready to discuss how your experience aligns with their goals. Showing that you share their vision for sustainability will make you a more attractive candidate and demonstrate your commitment to their mission.
