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- Tasks: Provide top-notch IT support and troubleshoot Microsoft technologies for diverse Scottish businesses.
- Company: Join Tycom Limited, a trusted Managed Service Provider with over 45 years of experience.
- Benefits: Ongoing professional development, support for Microsoft certifications, and a dynamic work environment.
- Why this job: Advance your IT career while making a real difference in users' experiences.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent communication skills.
- Other info: Enjoy a proactive role with opportunities for growth and learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take the next step in your IT career? Tycom Limited is a long-established Aberdeen-based Managed Service Provider, trusted by businesses across Scotland for more than 45 years. As a Microsoft Partner and Cyber Essentials PLUS Certification Body, we deliver secure, modern IT solutions that keep our clients connected, protected, and productive. We’re looking for a Service Desk Engineer who’s ready to step up and advance their IT career — someone with strong Microsoft 365, Server, and endpoint Windows support skills who enjoys solving problems, helping users, and delivering an excellent support experience. You’ll join a team supporting a wide range of Scottish businesses using Microsoft technologies.
What You’ll Do
- Provide responsive technical support via phone, remote tools, and client site visits.
- Troubleshoot and resolve issues with Microsoft 365, SharePoint Online, Teams, Exchange Online, and Windows 11 endpoints.
- Manage users, groups, and permissions in Microsoft Entra ID and the Microsoft 365 Admin Centre.
- Support and configure MDM and RMM platforms for endpoint and device management.
- Perform Microsoft Server administration and troubleshooting, including user management, file shares, permissions, updates, and system performance.
- Diagnose and resolve issues relating to endpoint configuration, updates, security policies, and device connectivity.
- Work confidently with virtual servers, networking, and firewall configurations as part of client environments.
- Assist with user onboarding, email security, and documentation of client systems.
- Escalate complex issues when required and contribute to continual service improvements.
What You’ll Bring
- Proven experience in an IT support or Managed Service Provider environment.
- Excellent working knowledge of Microsoft 365, Teams, SharePoint, Exchange Online, OneDrive, and Windows 11.
- Strong skills in endpoint Windows support, user administration, policies and troubleshooting.
- Experience managing endpoints using MDM and RMM platforms.
- Solid understanding of Microsoft Server administration, virtualisation, networking, and firewall principles.
- Confident communicator with excellent telephone and written communication skills, able to explain technical issues clearly and professionally.
- A proactive, organised approach to managing tickets and meeting SLAs.
- A full UK driving licence and the unrestricted right to work in the UK (essential).
The role involves ongoing professional development through self-paced Microsoft learning, with support to gain and maintain relevant Microsoft certifications.
Service Desk Engineer employer: TYCOM LIMITED
Contact Detail:
TYCOM LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. We want to see how you’ve tackled Microsoft 365 issues or improved user experiences — it’ll make you stand out!
✨Tip Number 3
Prepare for the interview like it’s a big game day! Research Tycom Limited, understand their services, and be ready to discuss how your experience aligns with their needs. We’re talking about knowing your Microsoft technologies inside out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see your enthusiasm for joining our team and helping Scottish businesses thrive!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Windows support, and any relevant IT skills. We want to see how your background fits the Service Desk Engineer role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Tycom Limited and how your skills can help us deliver excellent support. Keep it friendly and professional, just like we do!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting prowess, especially with Microsoft technologies. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TYCOM LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and server administration. Be ready to discuss specific tools and technologies mentioned in the job description, as well as any relevant experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face as a Service Desk Engineer. Think about how you would approach diagnosing issues with Microsoft Teams or SharePoint. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be dealing with users who may not be tech-savvy, practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication. This will highlight your ability to connect with clients and provide excellent support, which is crucial for this role.
✨Be Ready to Discuss Continuous Learning
Tycom Limited values ongoing professional development, so be prepared to talk about how you stay updated with the latest IT trends and technologies. Mention any certifications you're pursuing or relevant courses you've taken. This shows your commitment to growth and aligns with their focus on continual service improvements.
