Vacancy type: Paid Vacancy
Function: Governance & Quality
Location: Hospice - Sully
Salary: £14,871-£15,299 (depending on experience) (FTE - £24,785-£25,499)
Contract type: Fixed term
Contract length: 6 months
Contract hours: Part time
Weekly hours: 22.5 hours across Monday, Tuesday, Wednesday
Closing Date: 07/10/2026
Ref No: 1117
About the role
The Receptionist/Admin Assistant will support the Care Services Administration Manager to provide a compassionate and efficient front-of-house service, ensuring all visitors, families, and professionals are greeted and supported with empathy, while maintaining high standards of confidentiality and administrative accuracy. The role is required to deliver high-quality administrative support across clinical and non-clinical teams, contributing to the effective and compassionate delivery of hospice services for children and their families.
About you
We are looking for a friendly, compassionate, and highly organised individual to join our team as a Receptionist/Admin Assistant. As the first point of contact for children, families, visitors, and professionals, you will have a warm and welcoming approach, with the ability to communicate sensitively and professionally in a hospice environment.
You will be confident in managing a busy reception area while providing accurate and efficient administrative support to both clinical and non-clinical teams. With excellent attention to detail, strong organisational skills, and a commitment to maintaining confidentiality, you will help ensure the smooth delivery of high-quality hospice services.
The successful candidate will be proactive, adaptable, and able to prioritise a varied workload, whilst remaining calm under pressure. You will be a supportive team player who builds positive relationships with colleagues and demonstrates empathy, kindness, and professionalism in every interaction.
This role is based onsite at our Hospice and is for three days Monday-Wednesday.
Our Benefits:
- Holiday entitlement of 30 days plus Bank Holidays (pro-rata to hours & contract length)
- Group Personal Pension Scheme with an employer contribution of 5%
- Life assurance- death in service benefit
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Free secured parking.
Ty Hafan's ambition is that when a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition - we know that everyone plays a huge part in making sure that no family faces their child's short life alone.
Our Vision
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose
No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.?
Our Values
At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
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Receptionist/Administration Assistant employer: Ty Hafan
Ty Hafan is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 30 days of holiday, a robust pension scheme, and access to health and wellness resources, employees are empowered to thrive both personally and professionally. Located in Sully, the Head Office fosters a collaborative environment where staff can make a meaningful impact on the lives of families facing challenging circumstances.
