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- Tasks: Lead a passionate team, manage daily shop operations, and create a welcoming environment.
- Company: Join Ty Hafan, a charity making a real difference in children's lives.
- Benefits: Enjoy competitive salary, generous holiday, health perks, and discounts.
- Why this job: Be at the heart of your community while supporting families in need.
- Qualifications: Previous retail management experience and a passion for customer service.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 22600 - 28600 £ per year.
We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people. Located in Talbot Green, our well-established shop is friendly and is at the heart of the local community.
About the shop: Talbot Green is one of our oldest shops and has built a loyal donor and customer base, meaning that although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity. The shop has a dedicated and long-standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented for our customers. The trading times are Monday to Saturday 9am-5pm.
About the role: As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day-to-day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Ty Hafan's values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation's income-generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
About you: We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor. As well as leading a paid Deputy Shop Manager, you will be expected to recruit, motivate and grow the volunteer team who are crucial in supporting the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able to show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.
The benefits of working for Ty Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop)
- Retail bonus scheme (subject to Shop Performance)
About our Retail department: Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals. Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in new goods, and the sale of tickets for the charity's Crackerjackpot weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a Salaried Sales Assistant and a team of volunteers.
About Ty Hafan's ambition: When a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond. At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition; we know that everyone plays a huge part in making sure that no family faces their child's short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.
Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates: All applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout. Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know. Please note: we may close the vacancy earlier should sufficient applications be received.
Closing Date: Sunday 15th February 2026
Interview Date: Thursday 26th February 2026
Locations
Shop Manager (Talbot Green) in Pontyclun, Wales employer: Ty Hafan
Contact Detail:
Ty Hafan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager (Talbot Green) in Pontyclun, Wales
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Talbot Green shop, chat with the team, and soak up the vibe. This shows your genuine interest and helps you connect with the local community spirit.
✨Tip Number 2
Prepare some examples of how you've led a team or improved sales in your previous roles. We want to hear about your successes, so think of specific situations where you made a difference. It’s all about showcasing your skills!
✨Tip Number 3
Don’t forget to highlight your passion for sustainability and community work during the interview. Ty Hafan values these traits, so share any relevant experiences that demonstrate your commitment to making a positive impact.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail management.
We think you need these skills to ace Shop Manager (Talbot Green) in Pontyclun, Wales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love working with people and being part of a community. Share any relevant experiences that highlight your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous management and retail experience, and how it aligns with our values at Ty Hafan. This shows us that you understand what we're about and how you can contribute!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it helps us keep track of your application in our system. Good luck!
How to prepare for a job interview at Ty Hafan
✨Know Your Stuff
Before heading into the interview, make sure you know the ins and outs of Ty Hafan and its mission. Familiarise yourself with their values and how they impact the community. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team of staff and volunteers. Prepare examples of how you've successfully managed teams in the past, focusing on motivation and development. Highlight any initiatives you've taken to improve team performance or customer service.
✨Visual Merchandising Matters
Since the shop takes pride in its visual merchandising, come prepared with ideas on how you would enhance the shop's presentation. Think about how you can create eye-catching displays that attract customers and reflect the charity's values.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling difficult customers or managing stock effectively. Practice your responses to these scenarios, demonstrating your problem-solving skills and ability to maintain excellent shop standards under pressure.
