Vacancy details
Vacancy type: Paid Vacancy
Location: Head Office - Sully
Contract type: Fixed term
Contract hours: Full time
Function: Cracker jackpot
Salary: £9,914 - £10,200 per annum (FTE £24,785 - £25,499 per annum), depending on experience
Contract length: Fixed Term Contract for 6 months
Weekly hours: 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, with 6 hours to be worked on a Fridays.
Ref No: 1111
Closing Date: 21/09/2026
We're looking for a highly organised and customer-focused Lottery Co-ordinator to help deliver our successful Crackerjackpot Lottery. This is an exciting opportunity for someone who enjoys combining administration, data accuracy and supporter care in a role that makes a genuine difference.
About the role
As the first point of contact for many of our lottery players, you'll play a vital role in creating exceptional supporter experiences while ensuring the smooth and compliant operation of our weekly lottery draw.
Responsibilities
- Processing lottery payments and maintaining accurate supporter records.
- Supporting the administration and financial processes required for each weekly draw.
- Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
- Maintaining high-quality data within our CRM system.
- Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
- Ensuring all lottery processes and procedures remain current and support business continuity.
This is a fixed-term, part-time role working 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, subject to business need. However, a minimum of 6 hours must be worked on a Friday as part of the weekly working pattern.
The successful candidate will be required to work on-site at Ty Hafan.
About you
- Organised, methodical and highly accurate.
- A team player who is approachable and personable.
- Passionate about delivering excellent service.
- Comfortable handling numerical information and financial processes.
- Confident using Microsoft 365 and learning new systems.
- Experienced in administration, data entry and record keeping.
- Skilled at managing multiple priorities while maintaining attention to detail.
- Experience working with a CRM system and delivering excellent customer service is essential.
Employee benefits
- Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
- Group Personal Pension Scheme with an employer contribution of 5%
- Life assurance- death in service benefit
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Free secured parking.
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