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- Tasks: Lead a passionate team, manage daily shop operations, and create an inviting shopping experience.
- Company: Join Ty Hafan, a charity dedicated to supporting families with life-limited children.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and health benefits.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous retail management experience and a passion for customer service required.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 22171 - 29300 £ per year.
We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people. Located in Talbot Green, our well-established shop is friendly and is at the heart of the local community.
About the shop: Talbot Green is one of our oldest shops and has built a loyal donor and customer base, meaning that although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity. The shop has a dedicated and long-standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented for our customers. The trading times are Monday to Saturday 9am-5pm.
About the role: As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day-to-day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Ty Hafan's values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation's income-generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
About you: We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor. As well as leading a paid Deputy Shop Manager, you will be expected to recruit, motivate and grow the volunteer team who are crucial in supporting the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able to show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.
The benefits of working for Ty Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop)
- Retail bonus scheme (subject to Shop Performance)
About our Retail department: Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals. Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in new goods, and the sale of tickets for the charity's Crackerjackpot weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a Salaried Sales Assistant and a team of volunteers.
About Ty Hafan's ambition: When a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond. At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition - we know that everyone plays a huge part in making sure that no family faces their child's short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.
Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates: All applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout. Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know. Please note: we may close the vacancy earlier should sufficient applications be received. Agencies need not apply.
Closing Date: Sunday 22nd February 2026
Interview Date: Thursday 26th February 2026
Shop Manager (Talbot Green) in Guildford employer: Ty Hafan
Contact Detail:
Ty Hafan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager (Talbot Green) in Guildford
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Talbot Green shop, chat with the team, and soak up the vibe. This shows your genuine interest and helps you connect with the local community.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've successfully managed a team or improved customer service. We want to see how you can inspire and motivate others in the shop.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you'd handle specific challenges in the shop, like managing stock or dealing with customer complaints. This will demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Shop Manager (Talbot Green) in Guildford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love working with people and being part of a community. Share your experiences that highlight your passion for retail and customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous management and retail experience, and how it aligns with our values at Ty Hafan. This will show us that you understand what we're all about!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that make you the perfect fit for the Shop Manager role. Remember, we’re looking for someone who can deliver targets and objectives!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it gives you a chance to explore more about Ty Hafan and what we stand for before you hit that 'submit' button.
How to prepare for a job interview at Ty Hafan
✨Know the Shop Inside Out
Before your interview, take some time to familiarise yourself with the Talbot Green shop. Understand its history, the community it serves, and what makes it special. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team of staff and volunteers. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Highlight your ability to foster a positive environment and drive results.
✨Demonstrate Your Customer Service Passion
Customer service is key in retail, especially in a charity shop. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to providing excellent service.
✨Align with Ty Hafan's Values
Familiarise yourself with Ty Hafan's mission and values. During the interview, express how your personal values align with theirs, particularly around compassion and community support. This will show that you're not just looking for a job, but are genuinely invested in their cause.