At a Glance
- Tasks: Support the Shop Manager in daily operations and lead a passionate team.
- Company: Join Tŷ Hafan, a charity at the heart of the community.
- Benefits: Enjoy competitive pay, generous holiday, and health perks.
- Other info: Flexible hours with opportunities for personal growth and team bonding.
- Why this job: Make a difference in your community while developing your retail skills.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 € per year.
We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours per week (3 days). Located in Barry, our well-established shop is friendly and is at the heart of the local community.
About the shop
Whilst Barry is one of our smaller shops, it is also one of our longest established. It is situated in the heart of Barry High Street, surrounded by a range of unique boutique shops. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top-performing locations. The shop team pride themselves on offering competitively priced, high-quality donations, all beautifully merchandised within this recently refurbished store. Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long-standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
About the role
As a Deputy Shop Manager you'll also support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day-to-day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income-generation goals by ensuring a commercially effective, safe, and welcoming shop environment. You will be required to work 3 days per week Monday to Saturday 9.00am to 5.00pm.
About you
We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop. You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction. As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in the running of the shop, and help create a positive, inclusive and fun team culture. You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day - whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid. You’re flexible, reliable and ready to take ownership when needed - confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.
The benefits of working for Tŷ Hafan
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
- Retail bonus scheme (subject to Shop Performance)
Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Deputy Shop Manager (Barry) employer: Ty Hafan
Tŷ Hafan is an exceptional employer, offering a supportive and community-focused work environment in the heart of Barry. As a Deputy Shop Manager, you will benefit from a comprehensive induction plan, generous holiday entitlement, and opportunities for personal development, all while working alongside a dedicated team that values compassion and teamwork. With a strong emphasis on employee well-being and a commitment to sustainability, Tŷ Hafan provides a rewarding experience for those passionate about making a difference in their local community.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager (Barry)
✨Tip Number 1
Get to know the shop and its community! Before your interview, take a stroll around Barry High Street and check out the local vibe. Understanding the area and its customers will help you connect with the team and show your passion for the role.
✨Tip Number 2
Show off your people skills! During your interview, share examples of how you've built positive relationships in previous roles. Whether it’s with customers or colleagues, demonstrating your ability to connect with others is key for a Deputy Shop Manager.
✨Tip Number 3
Be ready to talk about your retail experience! Brush up on your knowledge of stock management and visual merchandising. The more you can relate your past experiences to the responsibilities of the role, the better your chances of landing the job.
✨Tip Number 4
Don’t forget to express your passion for charity work! Tŷ Hafan is all about community engagement and sustainability, so make sure to highlight any relevant experiences or values that align with their mission. We want to see your enthusiasm shine through!
We think you need these skills to ace Deputy Shop Manager (Barry)
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see how much you care about working with people and supporting the community, so share your experiences that highlight this passion!
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deputy Shop Manager role. Highlight your retail or customer-facing experience, and don’t forget to mention any leadership roles you've had with teams or volunteers.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for our shop. Use it to explain how your values align with Tŷ Hafan’s mission and how you can contribute to our goals while creating a positive environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Ty Hafan
✨Know the Shop Inside Out
Before your interview, take some time to research the shop and its community. Familiarise yourself with Tŷ Hafan’s values and how they relate to the role of Deputy Shop Manager. This will show your enthusiasm and commitment to the charity's mission.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with both staff and volunteers. Prepare examples of how you've built positive relationships in previous roles. Highlight your ability to motivate a team and create an inclusive environment, as this is crucial for the shop's success.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can contribute to meeting KPIs and maximising income. Think about your past experiences in retail or customer service where you’ve successfully driven sales or improved customer satisfaction. This will illustrate your understanding of the commercial side of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage multiple tasks or handle unexpected challenges. Being able to articulate how you would maintain shop standards and ensure compliance will set you apart.
