Shop Cover Manager (South East Wales)

We’re excited to introduce a brand‑new opportunity for a motivated and passionate Shop Cover Manager to join our team. This is a full‑time role working 37.5 hours per week (5 days).

As Shop Cover Manager, you will provide hands‑on management cover across a geographical area of shops when shop managers are absent, ensuring each shop continues to deliver excellent standards, great customer experiences and strong financial performance. This is a varied and dynamic role where no two days are the same. You’ll step into different shop environments, quickly building positive relationships with colleagues and volunteers, maintaining high visual and operational standards, and driving sales to support our charitable mission.

The role will typically involve covering shops in Abergavenny, Barry, Caerphilly, Cowbridge, Cwmbran, Newport, Penarth, Talbot Green and Whitchurch. However, there may be occasional requirements to cover our other shops across South West and West Wales to meet business needs.

You’ll be responsible for the day‑to‑day running of assigned shops during cover periods, including:

• Supporting and motivating volunteers
• Managing stock and displays
• Driving income and ensuring compliance with policies and procedures
• Maintaining a welcoming, community‑focused atmosphere
• Traveling between shops and adapting to different teams and challenges

Travel expenses will be paid in line with HMRC guidelines. You will be required to work 5 days per week, Monday to Saturday 9.00am to 5.00pm, with occasional Sunday and Bank Holidays 9.00am to 5.00pm.

Applicants must normally live within 10 miles of this geographical area in order to apply for the role. If you live outside this area and would like to be considered, please email your details, including your home location, to careers@tyhafan.org.

Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.

We are looking for an experienced and passionate retail manager who thrives in a fast‑paced, people‑focused environment. Confident, approachable and adaptable, you’re able to quickly assess situations, lead teams effectively and keep things running smoothly, even when stepping into unfamiliar settings.

You will bring:

• Proven experience in retail management, ideally within charity or multi‑site retail
• Strong leadership and people management skills, with the ability to motivate and support volunteers
• Excellent organisational skills and a practical, solution‑focused mindset
• Confidence working independently and making decisions when required
• A flexible approach, including the ability to travel and provide cover across different locations

Most importantly, you will share our values and be motivated by making a difference through your work. If you enjoy variety, problem‑solving and supporting teams to succeed, this could be the perfect role for you.

Benefits include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)

Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life‑limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric‑a‑brac and household goods) to the general public, a small amount of bought‑in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and a team of volunteers.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.