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- Tasks: Be the friendly face of Tŷ Hafan, supporting our amazing community of supporters.
- Company: Join a passionate charity dedicated to making a difference in children's lives.
- Benefits: 30 days holiday, hybrid working, wellbeing support, and discounts galore!
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact while connecting with inspiring individuals and communities.
- Qualifications: Great customer service skills and a genuine passion for our cause.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.
About the role:
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan. The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters. The post holder will be required to work 3 days in the office and 2 days from home.
About you:
You must have good customer service skills to be able to respond to an array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan's work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
Our employee benefits:
- Holiday entitlement of 30 days plus Bank Holidays
- Group Personal Pension Scheme with an employer contribution of 5%
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Hybrid working and when onsite free secured parking.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre‐employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‐represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Fundraising Coordinator (Supporter Care Coordinator) in Penarth employer: Tŷ Hafan Children's Hospice
Contact Detail:
Tŷ Hafan Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Coordinator (Supporter Care Coordinator) in Penarth
✨Tip Number 1
Get to know Tŷ Hafan inside out! Familiarise yourself with their mission and values so you can speak passionately about their work during interviews. This will show your genuine interest and help you connect with the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle supporter enquiries and role-play responses. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the culture at Tŷ Hafan. Plus, it shows initiative and could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Fundraising Coordinator (Supporter Care Coordinator) in Penarth
Some tips for your application 🫡
Show Your Passion: Make sure to express your genuine enthusiasm for Tŷ Hafan's mission in your application. We want to see that you truly care about the work we do and can communicate why supporting our beneficiaries is so important.
Highlight Customer Service Skills: Since this role is all about providing excellent customer service, be sure to showcase your relevant experience. We love seeing examples of how you've handled supporter inquiries or created memorable experiences for customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Fundraising Coordinator role. We appreciate when applicants take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tŷ Hafan Children's Hospice
✨Know Your Stuff
Before the interview, make sure you research Tŷ Hafan thoroughly. Understand their mission, values, and the impact they have on the community. This will help you speak passionately about their work and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about supporter care, prepare examples from your past experiences where you've provided excellent customer service. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your ability to create memorable experiences for supporters.
✨Be Enthusiastic
Your passion for Tŷ Hafan's work should shine through during the interview. Practice articulating why their cause matters to you and how you can contribute to their mission. A positive attitude and genuine enthusiasm can make a lasting impression on the interviewers.
✨Prepare for Common Questions
Anticipate questions related to supporter engagement and account management. Be ready to discuss how you would handle various supporter enquiries and what strategies you would use to inspire loyalty. Practising your responses will help you feel more confident and articulate during the interview.