At a Glance
- Tasks: Be the friendly face of Tŷ Hafan, supporting our amazing community of supporters.
- Company: Join a passionate charity dedicated to making a difference in children's lives.
- Benefits: 30 days holiday, hybrid working, wellbeing support, and discounts galore!
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact while connecting with inspiring individuals and communities.
- Qualifications: Great customer service skills and a genuine passion for our cause.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.
About the role:
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan. The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters. The post holder will be required to work 3 days in the office and 2 days from home.
About you:
You must have good customer service skills to be able to respond to an array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan's work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
Our employee benefits:
- Holiday entitlement of 30 days plus Bank Holidays
- Group Personal Pension Scheme with an employer contribution of 5%
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Hybrid working and when onsite free secured parking.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre‐employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‐represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Fundraising Coordinator (Supporter Care Coordinator) in Penarth employer: Tŷ Hafan Children's Hospice
Tŷ Hafan Children's Hospice is an exceptional employer, offering a unique opportunity to make a meaningful impact on the lives of children and families across Wales. With a supportive work culture that values creativity and collaboration, employees benefit from professional growth opportunities and the chance to contribute to strategic marketing initiatives in a hybrid working environment. Join us to be part of a dedicated team that prioritises compassion and innovation in every aspect of our mission.
Contact Details:
Tŷ Hafan Children's Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Coordinator (Supporter Care Coordinator) in Penarth
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Tŷ Hafan Children's Hospice.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Tŷ Hafan Children's Hospice, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Tŷ Hafan Children's Hospice. It’s all about being visible and passionate!
We think you need these skills to ace Fundraising Coordinator (Supporter Care Coordinator) in Penarth
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Tŷ Hafan Children's Hospice supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Tŷ Hafan Children's Hospice. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising Coordinator (Supporter Care Coordinator) role at Tŷ Hafan Children's Hospice. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Tŷ Hafan Children's Hospice
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Tŷ Hafan Children's Hospice. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Tŷ Hafan Children's Hospice.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Tŷ Hafan Children's Hospice. This shows you're not only a lone wolf but a team player with valuable connections.
