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- Tasks: Build relationships and deliver exceptional supporter experiences to grow legacy and in-memory income.
- Company: Join Tŷ Hafan, a charity dedicated to supporting children and families in Wales.
- Benefits: 30 days holiday, pension scheme, wellbeing support, hybrid working, and gym discounts.
- Other info: Flexible hours required, including some evenings and weekends.
- Why this job: Make a real difference in the lives of children with life-shortening conditions.
- Qualifications: Experience in fundraising or communications, strong relationship-building skills, and project management abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are delighted to share an exciting opportunity to join our Income Generation team in a newly created Legacies and In Memory Officer role.
About the Role
Are you a proactive, experienced fundraiser or communications professional who enjoys building relationships and delivering great supporter experience? Join us at an exciting time as we continue to grow our legacy and in-memory income to support more children and families in Wales. This is a wonderful opportunity to build on an already strong and successful programme; the charity currently receives over £1.5 million each year from legacy income, alongside a strong pipeline of enquirers and pledgers. In-memory giving is also a key area we wish to further develop to maximise new opportunities for sustainable growth and supporter engagement.
About you
You’re an experienced fundraiser or supporter‑facing professional who already knows how to deliver high‑quality campaigns and meaningful supporter experiences. You’re confident working across multiple channels to run effective fundraising or marketing activity, using insight, evidence and creativity to shape what works. You naturally build warm, trust‑based relationships with people - supporters, volunteers, pledgers, enquirers and retail colleagues and you understand how to tailor communication to different audiences with clarity and care. You’re equally comfortable managing projects, suppliers and budgets, keeping everything on track and to deadline, and you use data intelligently to improve future work. You thrive working collaboratively across a charity, bringing strong communication skills and a keen eye for detail. Most importantly, you’re motivated by making a genuine difference to children and families accessing hospice care. You’ll need to be flexible, as some evenings and weekends will be part of the role to fit around the needs of our supporters.
Our employee benefits
- Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
- Group Personal Pension Scheme with an employer contribution of 5%
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Hybrid working and when onsite free secured parking
Tŷ Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. We understand that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We are determined to walk alongside every family through life, death and beyond. At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.
Our Vision
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose
No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values
At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Legacies and In Memory Officer employer: Tŷ Hafan Children's Hospice
Contact Detail:
Tŷ Hafan Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legacies and In Memory Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fundraising and charity sector. Attend events, join online forums, and don’t be shy about asking for introductions. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for making a difference shine through. Share personal stories or experiences that highlight why you care about supporting children and families in need.
✨Tip Number 3
Prepare for interviews by researching the charity’s mission and values. Tailor your responses to show how your skills align with their goals. We want to see that you understand what makes Tŷ Hafan special and how you can contribute to their vision.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, send a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role and the impact you want to make.
We think you need these skills to ace Legacies and In Memory Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting children and families shine through. We want to see how motivated you are to make a difference in their lives!
Tailor Your Experience: Make sure to highlight your relevant experience in fundraising or communications. We’re looking for someone who can build relationships and deliver great supporter experiences, so be specific about your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to communicate your skills and experiences, as we appreciate clarity and care in communication.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Tŷ Hafan.
How to prepare for a job interview at Tŷ Hafan Children's Hospice
✨Know Your Impact
Before the interview, take some time to understand how your previous fundraising or communications experience can directly contribute to the charity's mission. Be ready to share specific examples of how you've successfully engaged supporters and maximised income in past roles.
✨Tailor Your Communication
Since this role involves building relationships with various stakeholders, practice how you would communicate differently with supporters, volunteers, and colleagues. Prepare to discuss how you can adapt your messaging to resonate with different audiences while maintaining clarity and care.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience managing projects, suppliers, and budgets. Highlight any tools or methods you use to keep everything on track and ensure deadlines are met. This will demonstrate your organisational skills and ability to handle multiple tasks effectively.
✨Emphasise Collaboration
This role thrives on teamwork, so think of examples where you've worked collaboratively across departments. Share how you’ve contributed to a positive team environment and how you can bring that spirit to the Income Generation team at Tŷ Hafan.