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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Launch your hands-on career with industry-leading training and real impact.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Great progression opportunities and a supportive team environment.
The predicted salary is between 20318 - 22560 £ per year.
Start Your Career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey:
- Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
- Shadowing – Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) – Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) – Build your skills with real customers
- Phase 2 Training (1 week) – Level up your knowledge learning another appliance
What You'll Need:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit – able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required – just a great attitude and a willingness to learn!
What's In It for You:
- Pay: £25,397 - £27,000 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint:
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply:
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer - Hull in Willerby employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer - Hull in Willerby
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your skills align with the role of a Trainee Field Service Engineer. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Show off your passion for hands-on work! Whether it's fixing things at home or tinkering with gadgets, share your experiences that highlight your problem-solving skills and enthusiasm for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the first step in your career with us at Hotpoint.
We think you need these skills to ace Trainee Field Service Engineer - Hull in Willerby
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our team and what makes you a great candidate for this role.
Be Yourself: We value authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’d be a great addition to the Hotpoint family.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you'll be working on, like washing machines and tumble dryers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your communication skills and ability to solve problems on the spot.
✨Be Ready for Hands-On Questions
Expect practical questions about diagnosing and fixing appliances. Think through scenarios where you might need to troubleshoot an issue. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Willingness to Learn
Hotpoint values a great attitude and a willingness to learn over experience. Be prepared to discuss how you approach learning new skills and adapting to challenges. Share any relevant experiences that showcase your eagerness to grow in a hands-on role.
