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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a strong reputation.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Enjoy a secure career path with opportunities for growth and development.
The predicted salary is between 25397 - 27000 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
- Shadowing – Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) – Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 – 9 months) – Build your skills with real customers
- Phase 2 Training (1 week) – Level up your knowledge learning another appliance
What you'll need:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit – able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required – just a great attitude and a willingness to learn!
What's in it for you?
- Pay: £25,397 – £27,000 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to apply? This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in Truro employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Truro
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have field experience, try fixing small appliances or electronics at home. This will give you a taste of what the job entails and boost your confidence when discussing your passion for problem-solving.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it shows initiative and can lead to valuable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Trainee Field Service Engineer in Truro
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related, that highlight your eagerness to learn and help others.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about this role at Hotpoint. Be genuine and let your personality shine through – we love to see applicants who are truly interested in joining our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to becoming a Trainee Field Service Engineer!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of how household appliances work, especially those you'll be dealing with like washing machines and tumble dryers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your communication skills and ability to solve problems on the spot.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. Think about how you would approach diagnosing and fixing an appliance issue. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training process, what a typical day looks like, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
