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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Launch your hands-on career with industry-leading training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Secure career path with opportunities for growth and progression.
The predicted salary is between 25397 - 27000 £ per year.
Start Your Career as a Trainee Field Service Engineer with Hotpoint
Are you ready to launch a hands‐on career with one of the UK\’s most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem – we\’ll give you all the training you need to succeed!
If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the RoleAs a Trainee Field Service Engineer, you\’ll be out on the road, visiting customers\’ homes to diagnose and repair household appliances. You\’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you\’ll be doing:
Driving your own Hotpoint van to customer appointments
Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
Providing top‐notch customer service
Managing your tools and spare parts stock
Promoting our trusted Hotpoint products
Your Training JourneyWe\’ll fully support you from day one with a blend of classroom learning, hands‐on experience, and on‐the‐job training:
Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
Shadowing – Join an experienced engineer on the road to see the job in action
Phase 1 Training (2 weeks) – Technical training at our specialist centre in Peterborough
On‐the‐Job Learning (6 – 9 months) – Build your skills with real customers
Phase 2 Training (1 week) – Level up your knowledge learning another appliance
What You\’ll Need
Passionate about customer service
Interested in electrics, mechanics, or hands‐on problem‐solving
Hold a full UK manual driving licence
Physically fit – able to move and lift appliances
Eligible to work in the UK
No previous field engineering experience is required – just a great attitude and a willingness to learn!
What\’s In It for You?Pay: £25,397 – £27,000 per year (daily rate equivalent via umbrella company)Bonuses: Commission + overtime opportunitiesVehicle: Fully equipped company van + fuel cardTime Off: 20 days holiday + bank holidays increasing to 25 days once permanentBenefits: Access to Perkbox (discounts, perks & treats)Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
Learn from the best with industry‐leading training
Join a globally respected brand trusted by millions
Enjoy a secure career path with opportunities to grow
Be part of a team that values skill, effort, and dedication
Ready to Apply?This is more than just a job – it\’s the start of a long‐term career where you\’ll learn new skills, meet great people, and be proud of what you do.
Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint. For further information please contact Sheona.
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Trainee Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and problem-solving. Think about how you would handle different scenarios as a Trainee Field Service Engineer. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your passion! When you're chatting with the interviewer, let your enthusiasm for hands-on work and helping customers shine through. Share any relevant experiences, even if they're not directly related to engineering. It’s all about attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Hotpoint and starting your career as a Trainee Field Service Engineer.
We think you need these skills to ace Trainee Field Service Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Trainee Field Service Engineer and help you tailor your application to match our needs.
Show Your Passion: We want to see your enthusiasm for customer service and hands-on problem-solving. In your application, share any experiences or interests that highlight your passion for fixing things and helping others. This will make you stand out!
Be Yourself: Don’t be afraid to let your personality shine through in your written application. We’re looking for great attitudes and a willingness to learn, so show us who you are and why you’d be a fantastic fit for our team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining Hotpoint!
How to prepare for a job interview at TXP
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Even if you don’t have direct experience, showing that you understand the fundamentals will impress the interviewers at Hotpoint.
✨Show Your Passion for Customer Service
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. If you can demonstrate your enthusiasm for helping others, it’ll go a long way!
✨Be Ready to Talk About Problem-Solving
Prepare to discuss situations where you've had to troubleshoot or fix something. Whether it's a DIY project or a tech issue, showcasing your hands-on problem-solving skills will resonate well with the team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the training process or what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
