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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a strong reputation.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Launch your hands-on career with industry-leading training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Great progression opportunities within a supportive team environment.
The predicted salary is between 25397 - 27000 £ per year.
About the Role
As a Trainee Field Service Engineer, you\’ll be out on the road, visiting customers\’ homes to diagnose and repair household appliances. You\’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you\’ll be doing
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We\’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
- Shadowing – Join an experienced engineer on the road to see the job in action
- Phase 1 Training (3 weeks) – Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 – 9 months) – Build your skills with real customers
- Phase 2 Training (2 weeks) – Level up your knowledge learning another appliance
What You\’ll Need
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit – able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required – just a great attitude and a willingness to learn!
What\’s In It for You
- Pay: £25,397 – £27,000 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint
Learn from the best with industry-leading training
Join a globally respected brand trusted by millions
Enjoy a secure career path with opportunities to grow
Be part of a team that values skill, effort, and dedication
Ready to Apply
This is more than just a job – it\’s the start of a long-term career where you\’ll learn new skills, meet great people, and be proud of what you do.
Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint. For further information please contact Jodie
#J-18808-Ljbffr
Trainee Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and problem-solving. Think about how you would handle different scenarios as a Trainee Field Service Engineer. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your passion! When you're chatting with the interviewer, let your enthusiasm for hands-on work and helping customers shine through. Share any relevant experiences, even if they're not directly related to engineering. It’s all about attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining Hotpoint and starting your career as a Trainee Field Service Engineer.
We think you need these skills to ace Trainee Field Service Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to show us why you’re the perfect fit!
Show Your Passion: We want to see your enthusiasm for customer service and hands-on problem-solving. In your application, share any experiences or interests that highlight your passion for fixing things and helping others.
Be Yourself: Don’t be afraid to let your personality shine through in your written application. We’re looking for great attitudes and a willingness to learn, so be genuine and show us who you are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you started on your journey to becoming a Trainee Field Service Engineer with Hotpoint!
How to prepare for a job interview at TXP
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Even though you might not have experience, showing that you're eager to learn and understand the fundamentals will impress them.
✨Show Your Passion for Customer Service
Hotpoint values customer service highly, so be ready to share examples of how you've provided great service in the past, even if it's from a different context. This will demonstrate your commitment to helping customers.
✨Be Ready to Talk About Problem-Solving
Think of times when you've had to troubleshoot or fix something, whether it was a gadget or a situation. Highlighting your hands-on problem-solving skills will resonate well with the role of a Field Service Engineer.
✨Ask Questions
Prepare some thoughtful questions about the training process and what a typical day looks like. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.