At a Glance
- Tasks: Lead user research to shape services based on real user needs and insights.
- Company: Join a forward-thinking organisation focused on user-centred design.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for long-term engagement.
- Other info: Work in a dynamic environment with opportunities to mentor and build research capabilities.
- Why this job: Make a meaningful impact by influencing service design with your research expertise.
- Qualifications: Experience in user research and strong stakeholder management skills required.
The predicted salary is between 41000 - 51000 £ per year.
Rate: £515 per day Inside IR35
Contract length - 4-month discovery phase then transitioning into a long-term engagement via rolling 6-month SOWs
Location - Primarily remote, Occasional ad hoc travel required to Telford
Bring Your Own Device (BYOD) model
BPSS clearance is required
Overview
We are seeking an experienced Lead User Researcher to drive and coordinate research across complex programmes and services. This role will ensure that service design is grounded in real user needs while aligning with policy and service outcomes.
Key Responsibilities
- Research Leadership & Strategy
- Define and own the overall research strategy, standards, and governance
- Lead multi-team research initiatives across programmes
- Ensure a consistent and scalable research approach across squads and workstreams
- End-to-End Research Delivery
- Plan, design and execute end-to-end research (discovery through to live)
- Conduct qualitative and quantitative research, including:
- User interviews
- Usability testing
- Surveys
- Manage:
- Participant recruitment
- Research planning and documentation
- Ethical considerations
- Research tooling
- Analyse and synthesise research findings into clear, evidence-based insights
- Translate research outcomes into actionable service and product improvements
- Influence product, policy and delivery decisions using data-driven evidence
- Collaborate with cross-functional teams including:
- Product Owners
- Delivery Managers
- Designers
- Analysts
- Engage and influence senior stakeholders
- Communicate findings via:
- Reports
- Presentations
- Show & tells
- Mentor and coach junior and mid-level user researchers
- Champion User-Centred Design (UCD) best practices
- Build research capability and communities of practice
- Embed inclusive and accessible research practices aligned to GDS standards
- Ensure services meet the needs of diverse user groups
Key Skills & Experience
- Strong experience operating at SFIA Level 5 (Senior / Lead Practitioner)
- Proven ability to lead research across multiple agile teams
- Deep expertise in:
- Research planning and execution
- Qualitative and quantitative methodologies
- Insight synthesis and storytelling
- Excellent stakeholder management and influencing skills
- Experience working in agile, multidisciplinary teams
- Prior experience delivering within UK Government or Public Sector (GDS-aligned) environments
User Researcher SFIA 5 in Telford employer: TXP
As a Lead User Researcher with us, you'll be part of a dynamic and inclusive work culture that prioritises user-centred design and values your insights. We offer competitive rates, flexible remote working arrangements, and opportunities for professional growth through mentorship and collaboration with cross-functional teams. Join us in Telford, where your expertise will directly influence impactful public sector services while enjoying the benefits of a supportive and innovative environment.
