At a Glance
- Tasks: Lead multi-channel operations and create a high-performing team culture.
- Company: TXP, a leader in financial services with a focus on operational excellence.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Other info: Manage large-scale budgets and travel to various UK sites.
- Why this job: Shape the future of contact centre operations in a dynamic financial environment.
- Qualifications: Experience in insurance or financial services and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
TXP is seeking a Contact Centre Operations Manager to lead their multi-channel operations plan for a major financial services client. You will shape and drive operational effectiveness and create a high-performing team culture. This role necessitates significant experience in insurance or financial services, as well as strong operational leadership skills.
The ideal candidate will manage large-scale contact centres and guide the implementation of effective operating models while maintaining oversight of operational budgets of £10m+.
Remote and hybrid working models are offered, with travel to various UK sites.
Strategic Contact Centre Lead – Multi‑Channel & TOM (Remote) employer: TXP
TXP is an exceptional employer that prioritises a high-performing team culture and operational excellence, making it an ideal place for professionals in the financial services sector. With flexible remote and hybrid working options, employees enjoy a supportive work environment that fosters growth and development, alongside competitive compensation and the opportunity to manage substantial operational budgets. Join us to make a meaningful impact while advancing your career in a dynamic and innovative setting.
