At a Glance
- Tasks: Diagnose and repair domestic appliances while delivering top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Fully paid training, competitive salary, company van, and uncapped commission opportunities.
- Other info: Enjoy long-term career progression and a supportive team environment.
- Why this job: Kickstart your engineering career with hands-on training and real-world experience.
- Qualifications: No experience needed; just a strong work ethic and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Ready to start a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is looking for motivated individuals to join our 12-month Trainee Field Service Engineer Programme. Whether you're currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another practical role, we'll provide all the training and support you need to build a successful engineering career.
If you enjoy problem-solving, fixing things, working independently, helping customers and learning new skills all within your local area, this could be the perfect opportunity for you.
- 12-month paid training programme
- Equivalent of £27,377 per year for the first 6 months, increasing to £28,352 per year thereafter - Paid weekly via umbrella company
- Uncapped commission opportunities
- Overtime available
- Company van and fuel card provided
- Tools, equipment and uniform supplied
- Industry-leading training and ongoing support
- 20 days holiday plus bank holidays
- 25 days holiday upon securing a permanent role
- Opportunity to gain a permanent position within 12 months
- Long-term career progression with a recognised household brand
The Role
As a Trainee Field Service Engineer no two days are the same, you'll visit customers in their homes to diagnose and repair domestic appliances while delivering outstanding customer service.
- Travel to customer appointments in a company van
- Diagnose faults and complete repairs
- Deliver excellent customer service
- Manage tools, parts and van stock
- Represent the Hotpoint brand professionally
- Promote approved products and services, with opportunities to earn commission
You’ll work on appliances such as:
- Washing machines
- Tumble dryers
- Electric cookers
- Other domestic appliances as your training develops
Your Training Journey
- Weeks 1-3: Residential Training (Peterborough)
- Weeks 2-3: Technical Training
- Weeks 4-6: Field Mentoring
- Months 2-12: On-the-Job Development
What We're Looking For
- Strong work ethic and positive attitude
- Reliable, professional and customer-focused
- Good problem-solving skills
- Comfortable working independently
- Willing to learn and develop new skills
- Looking for a long-term career
- Confident communicating with customers
- Comfortable recommending appropriate products and services
- Motivated by earning additional commission opportunities
Essential Requirements
- Full UK Manual Driving Licence held for at least 1 year
- Physically able to move household appliances safely
- Right to work in the UK
Desirable Experience
- Engineering, mechanical, electrical or technical experience
- Repair, maintenance or fault-finding experience
- Trades, field-based or customer-facing roles
- Delivery driving or logistics experience
- Experience using tools or practical hands-on skills
Career Changers Welcome
Many of our successful engineers have come from backgrounds including retail, customer service, logistics, manufacturing, automotive, trades and maintenance. No previous engineering experience is required. We're looking for people with the right attitude, willingness to learn and commitment to building a long-term career.
Learn a skilled trade with a trusted household brand. Gain valuable technical experience. Enjoy independence and variety every day. Join a supportive team invested in your success. Access long-term career progression opportunities. Apply today and start your journey towards becoming a qualified Field Service Engineer with Hotpoint.
Field Services Trainee Engineer in South Shields employer: TXP
At TXP, we are committed to creating a dynamic and inclusive work environment where our employees can thrive. As a Senior Data Business Analyst in Birmingham, you will not only engage in meaningful projects within the pensions and insurance sectors but also benefit from our strong focus on professional development and social responsibility. Join us to be part of a team that values diversity, fosters growth, and makes a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Trainee Engineer in South Shields
✨Join Sales Networking Events
Get yourself to local sales networking events and workshops. These are prime spots to connect with professionals in field sales and learn a few tricks of the trade. Plus, you might bump into hiring managers looking for fresh talent like yourself!
✨Engage with Industry Communities
Dive into online communities specific to sales, like LinkedIn groups or relevant forums. By actively participating, you'll not only expand your network but also get a sense of what skills are hot in the field right now. Who knows, you might catch the eye of someone from TXP!
✨Leverage Your University Connections
As a trainee, your university's career services can be a treasure trove of opportunities. Reach out to alumni who are already in sales roles; they can provide insights and even refer you to openings at companies like TXP.
✨Showcase Your Sales Skills
Create a personal pitch or a demo of your sales skills. Whether it’s a mock sales presentation or a video about your approach, it’s a great way to demonstrate your capability and passion. Make sure to highlight this in your applications to TXP!
We think you need these skills to ace Field Services Trainee Engineer in South Shields
Some tips for your application 🫡
Show off your communication skills:In field sales, having excellent communication skills is key. When you write your CV and cover letter, make sure to highlight experiences where you've successfully engaged with people or solved problems through effective communication. Use specific examples that showcase your ability to connect and persuade.
Demonstrate your passion for sales:As a trainee, it's important for us to see your enthusiasm for a career in sales. Use your cover letter to tell us why you're excited about this field and what you hope to learn with us at TXP. Share any relevant experiences, even if they’re from side jobs, that sparked your interest in sales.
Tailor your CV to the field sales role:Since this is a trainee position, ensure your CV highlights transferable skills like customer service experience, teamwork, and any relevant coursework. Plus, if you've done any projects or internships that relate to sales or client interaction, definitely include those – it’ll show us you’re eager and ready to get into the field!
Express your willingness to learn and grow:Companies love to see candidates who are open to learning, especially in a trainee role. In your application, be sure to mention your willingness to learn from experienced team members and how you aim to develop your skills in field sales at TXP. This’ll help us see your potential as part of our team!
How to prepare for a job interview at TXP
✨Know Your Product Inside Out
As a trainee in field-sales, you're gonna want to have a thorough understanding of the products or services you’ll be selling at TXP. Brush up on the unique selling points and be ready to discuss how they meet customer needs—think about how you might tailor your pitch to different types of clients.
✨Show Off Your Communication Skills
Field-sales is all about building relationships. During the interview, be prepared to demonstrate your communication skills—consider role-playing scenarios where you engage with potential clients. You might even be asked to sell something to your interviewer, so have fun with it and show your persuasive side!
✨Understand the Sales Process
Familiarise yourself with the sales funnel and how nurturing leads works. You might be quizzed on how you would handle different stages of the sales process or overcome objections, so think about real-life examples from your experiences where you’ve solved problems or led discussions.
✨Be Ready to Discuss Your Learning Potential
As a trainee, your eagerness to learn is key! Be prepared to talk about why you’re interested in field-sales and how this role at TXP fits into your career path. Show them you’ve got the ambition and a willingness to develop your skills—after all, they're investing in you!
