At a Glance
- Tasks: Lead service design activities and improve user journeys in a dynamic government programme.
- Company: Join a key government initiative focused on high-impact public services.
- Benefits: Competitive rate, remote work, and the chance to shape essential services.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in public services while working with a talented team.
- Qualifications: Experience as a Service Designer with strong UK Government background.
Location: Remote
Rate: £575 Inside IR35
Duration: 6 months+
Clearance: Active SC required
We're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.
The Role
You'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. You'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.
What You'll Be Doing
- Leading and delivering service design activities across discovery and delivery phases
- Mapping and improving end-to-end services and user journeys
- Working closely with product, policy, and technical teams
Essential Experience
- Strong, recent UK Government (GDS-aligned) experience
- Proven experience as a Service Designer
- Experience working in complex, ambiguous environments
- Strong stakeholder engagement and facilitation skills
- Hands-on experience with:
- Service blueprints
- User journeys
- End-to-end service mapping
Highly Desirable
- Experience within complex policy areas
What We're Looking For
- A true Service Designer who can own and shape service design activity
- Comfortable working in ambiguous, large-scale programmes
- Strong stakeholder management and ability to influence direction
- Ability to adapt approach depending on context
Service Designer (user experience) in Slough employer: TXP
As a leading employer in the public sector, we offer Service Designers the chance to engage in meaningful work that directly impacts the lives of citizens. Our remote working culture promotes flexibility and collaboration within a multi-disciplinary team, ensuring that you have the support and resources needed for professional growth. With a focus on high-impact projects and a commitment to employee development, we provide an environment where your skills can flourish while contributing to vital government initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (user experience) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with government projects. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your service design projects, especially those aligned with GDS principles. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer (user experience) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Designer role. Highlight your UK Government experience and any relevant projects you've worked on, especially those involving service blueprints and user journeys.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led service design activities and improved user journeys in complex environments. Make it personal and engaging!
Showcase Your Collaboration Skills:Since you'll be working with a multi-disciplinary team, emphasise your ability to collaborate effectively. Mention any past experiences where you’ve successfully engaged with stakeholders or facilitated discussions to drive service design forward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at TXP
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles, especially those aligned with UK Government standards. Be ready to discuss your past projects in detail, focusing on how you mapped user journeys and improved end-to-end services.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in engaging and influencing stakeholders. Think about times when you facilitated discussions or navigated complex environments, as this will demonstrate your ability to thrive in a multi-disciplinary team.
✨Embrace Ambiguity
Since the role involves working in complex and ambiguous settings, be prepared to share how you've successfully tackled uncertainty in previous projects. Discuss your adaptability and how you approach problem-solving in such scenarios.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the programme's goals and challenges. This not only demonstrates your enthusiasm but also gives you a chance to assess if the role aligns with your career aspirations.
