At a Glance
- Tasks: Lead service design activities and improve user journeys in a dynamic government programme.
- Company: Join a key government initiative focused on high-impact public services.
- Benefits: Competitive rate, remote work, and the chance to shape essential services.
- Other info: Opportunity to work in a collaborative, multi-disciplinary environment.
- Why this job: Make a real difference in public services while working with a talented team.
- Qualifications: Proven experience as a Service Designer with strong stakeholder engagement skills.
Location: Remote
Rate: £575 Inside IR35
Duration: 6 months+
Clearance: Active SC required
We're supporting a key government Programme, looking for an experienced Service Designer to join a large-scale transformation initiative. Offering the opportunity to work on complex, high-impact public services at scale.
The Role
You'll be joining a well-established multi-disciplinary team, working alongside other Service Designers, as well as Interaction Designers and Business Analysts. You'll be contributing to a collaborative, high-performing environment, helping to shape and improve end-to-end services within a complex and evolving programme.
What You'll Be Doing
- Leading and delivering service design activities across discovery and delivery phases
- Mapping and improving end-to-end services and user journeys
- Working closely with product, policy, and technical teams
Essential Experience
- Strong, recent UK Government (GDS-aligned) experience
- Proven experience as a Service Designer
- Experience working in complex, ambiguous environments
- Strong stakeholder engagement and facilitation skills
- Hands-on experience with:
- Service blueprints
- User journeys
- End-to-end service mapping
Highly Desirable
- Experience within complex policy areas
What We're Looking For
- A true Service Designer who can own and shape service design activity
- Comfortable working in ambiguous, large-scale programmes
- Strong stakeholder management and ability to influence direction
- Ability to adapt approach depending on context
Service Designer in Slough employer: TXP
Join a forward-thinking government programme as a Service Designer, where you'll have the opportunity to work remotely on transformative public services that make a real difference. Our collaborative and high-performing team values your expertise, offering a supportive environment for professional growth and development, while you engage with complex challenges and influential stakeholders. With a focus on innovation and impact, this role provides a unique chance to shape the future of public service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with government projects. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your service design projects, especially those aligned with GDS principles. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and stakeholder engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Service Designer, especially your work with UK Government projects. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Experience:When detailing your past roles, focus on your hands-on experience with service blueprints and user journeys. We love seeing concrete examples of how you've improved end-to-end services in complex environments.
Engage Stakeholders:Highlight your stakeholder engagement skills in your application. We’re looking for someone who can influence direction and work collaboratively, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape public services.
How to prepare for a job interview at TXP
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles, especially those aligned with UK Government standards. Be ready to discuss your past projects in detail, focusing on how you mapped user journeys and improved end-to-end services.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in engaging and influencing stakeholders. Think about times when you facilitated discussions or navigated complex environments, as this will demonstrate your ability to thrive in a multi-disciplinary team.
✨Embrace Ambiguity
Since the role involves working in complex and ambiguous settings, be prepared to share how you've successfully tackled uncertainty in previous projects. Discuss your approach to adapting strategies based on evolving contexts.
✨Bring Your Tools to the Table
Familiarise yourself with the tools and techniques you’ve used for service blueprints and end-to-end service mapping. Be ready to explain how these tools have helped you deliver successful outcomes in your previous roles.
