At a Glance
- Tasks: Design and improve complex digital services for UK government, focusing on user journeys.
- Company: Join a dynamic team within a large-scale government environment.
- Benefits: Competitive rate, remote work flexibility, and opportunities for professional growth.
- Other info: Opportunity to work on impactful projects that enhance user experiences.
- Why this job: Make a real difference in public services while working with diverse teams.
- Qualifications: Experience in service design, Agile teams, and strong stakeholder management skills.
The predicted salary is between 54000 - 66000 £ per year.
Location/Travel: Remote with ad hoc travel to UK client sites
Clearance: BPSS only
Duration: 6 month rolling
Rate: Up to £460.00 PD - Inside IR35 via Umbrella
We are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.
Experience:
- Strong previous experience as a Service Designer on complex projects
- Experience working within Agile, multidisciplinary delivery teams
- Strong service mapping, journey mapping and service blueprinting capability
- Experience facilitating workshops with diverse stakeholder groups
- Ability to turn research and evidence into practical service improvements
- Strong stakeholder management and influencing skills
- Experience designing services involving multiple systems, teams or organisational boundaries
- Good understanding of accessibility and inclusive design
- Previous experience working within UK central government departments
- Experience of GDS-aligned digital delivery and service standards
- Experience working on services at scale or involving vulnerable or diverse user groups
Desirable:
- Active SC clearance or previous government security clearance
If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. Please note applications must include your current location to be considered.
Service Designer - GDS - Central Government employer: TXP
At TXP, we are committed to creating a dynamic and inclusive work environment where our employees can thrive. As a Senior Data Business Analyst in Birmingham, you will not only engage in meaningful projects within the pensions and insurance sectors but also benefit from our strong focus on professional development and social responsibility. Join us to be part of a team that values diversity, fosters growth, and makes a positive impact in the community.
