Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design for impactful public-sector services and create user-centred experiences.
- Company: Join a major digital transformation programme within central government.
- Benefits: Competitive day rate, fully remote work, and potential for contract extension.
- Why this job: Make a real difference in public services while working on large-scale transformations.
- Qualifications: Experience as a Service Designer in UK government and active SC clearance required.
- Other info: Collaborate with diverse teams and enhance your skills in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Designer to support a major digital transformation programme within central government. This is a 6-month contract, inside IR35, fully remote, and requires active SC clearance at the point of onboarding.
Key Responsibilities
- Lead end-to-end service design for complex, high-impact public-sector services.
- Develop current-state and future-state service maps, identifying pain points and opportunities across people, processes, and technology.
- Work closely with product, research, policy, operations and technical teams to create coherent, user-centred service experiences.
- Shape service concepts, prototypes and solutions that support large-scale digital transformation goals.
- Facilitate workshops and co-design sessions with stakeholders across government.
- Communicate insights and design decisions clearly to senior leaders and delivery teams.
Essential Skills & Experience
- Demonstrable experience as a Service Designer within UK central government.
- Strong background working on large, complex digital transformation programmes.
- Active SC clearance (must be currently held and transferable).
- Skilled in service mapping, journey mapping, blueprinting, prototyping and facilitation.
- Experience designing in multidisciplinary, agile delivery environments.
- Ability to navigate complex stakeholder landscapes and balance user needs with operational and organisational constraints.
Contract Details
- Length: 6 months (with strong potential to extend)
- Day Rate: Competitive (Inside IR35)
- Location: Fully remote (occasional travel may be requested)
- Security Clearance: Active SC required
If you are an experienced Service Designer with a passion for improving public services and a track record in major transformation environments, we would love to hear from you.
Service Designer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the lookout for Service Designer roles. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with service mapping, journey mapping, and prototyping. Make sure it’s easy to navigate and visually appealing – this is your chance to impress potential employers!
✨Tip Number 3
Prepare for interviews by brushing up on your facilitation skills. Be ready to discuss how you've led workshops and co-design sessions in the past. Use real examples to demonstrate your ability to communicate insights clearly to stakeholders.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting opportunities for Service Designers. By applying directly, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in service design, especially within central government, and showcase any relevant projects that demonstrate your skills in digital transformation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving public services and how your background aligns with the key responsibilities of the role. Keep it concise but impactful.
Showcase Your Skills: Don’t forget to highlight your essential skills like service mapping, journey mapping, and facilitation. Use specific examples from your past work to illustrate how you've successfully navigated complex stakeholder landscapes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at TXP
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially as they relate to the public sector. Brush up on your experience with service mapping, journey mapping, and prototyping, as these will likely come up during the interview.
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss how you've navigated complex stakeholder landscapes in previous roles. Share specific examples of how you balanced user needs with operational constraints, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or improve existing services. Think about past projects where you identified pain points and opportunities, and be ready to articulate your thought process clearly.
✨Communicate Clearly and Confidently
Since you'll need to communicate insights to senior leaders, practice articulating your design decisions and the rationale behind them. Clear communication is key, so consider doing mock interviews to refine your delivery.