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- Tasks: Lead the operationalisation of a new managed service for Azure and Microsoft 365.
- Company: Dynamic tech company focused on innovative cloud solutions.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on ITIL v4 practices.
- Why this job: Be at the forefront of cloud technology and make a real impact in service delivery.
- Qualifications: Experience as a Service Architect with knowledge of Azure and M365 services.
Day Rate Contract | £500pd-£550pd Outside IR35 | UK-based | Hybrid
We're looking for an experienced Service Architect (Azure & Microsoft 365) to support the operationalisation and go-live of a newly built managed service for one of our key clients. This role is focused on turning a newly delivered service into something that can run day-to-day - ensuring it is supportable, scalable, clearly understood, and fit for live operation.
You'll act as the bridge between solution delivery, operations, and managed service teams, making sure Azure and M365 services transition cleanly into BAU with the right processes, governance and service models in place.
What you'll be doing:
- Owning the service architecture and operational readiness for a new managed service built by the client
- Designing and documenting support models, service catalogues, RACI, SLAs/OLAs and escalation paths
- Working closely with Azure and M365 technical teams to translate designs into supportable live services
- Leading service transition and go-live activities, including early life support and hypercare
- Ensuring alignment to ITIL v4 practices and managed service standards
- Defining monitoring, alerting, incident, change and problem flows for Azure & M365 platforms
- Acting as the key point of assurance that the service is 'ready to run' before go-live
What we're looking for:
- Strong experience as a Service Architect / Service Design & Transition Lead
- Practical, hands-on knowledge of Azure and Microsoft 365 services (you don't need to be an engineer, but you do need real platform understanding)
- Proven experience operationalising cloud-based managed services
- Solid grasp of ITIL v4, service acceptance and transition into BAU
- Experience working with multiple stakeholder groups (delivery, operations, client, suppliers)
- Comfortable working in ambiguous, build-to-run environments
If you're interested in the role and your experience aligns, please click on the link for consideration.
Service Architect (Azure & M365) employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect (Azure & M365)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Azure and M365. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with service architecture and cloud services. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL v4 practices and how they apply to Azure and M365. Be ready to discuss real-life scenarios where you’ve successfully transitioned services into BAU.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Architect (Azure & M365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Architect. Highlight your experience with Azure and M365, and don’t forget to mention any relevant ITIL v4 knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've operationalised cloud-based services in the past. We love a good story that showcases your expertise!
Showcase Your Communication Skills: As a Service Architect, you'll be bridging gaps between teams. Make sure your application reflects your ability to communicate effectively with various stakeholders. We want to see how you can translate complex ideas into clear, actionable plans!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TXP
✨Know Your Azure & M365 Inside Out
Make sure you brush up on your knowledge of Azure and Microsoft 365 services. Understand how they work, their features, and how they can be operationalised. This will help you answer technical questions confidently and demonstrate your hands-on experience.
✨Master the ITIL v4 Framework
Since the role requires a solid grasp of ITIL v4 practices, take some time to review the key concepts. Be prepared to discuss how you've applied these principles in past roles, especially in service transition and operational readiness.
✨Prepare for Stakeholder Scenarios
Think about your experiences working with various stakeholders. Prepare examples that showcase your ability to communicate effectively and manage expectations between delivery, operations, and clients. This will highlight your collaborative skills.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in ambiguous environments. Share specific examples where you’ve successfully navigated complexities in service architecture or transition, demonstrating your critical thinking and adaptability.