At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Other info: Great progression opportunities within a supportive team environment.
- Why this job: Launch your hands-on career with full training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 27377 - 28352 £ per year.
Start your career with Hotpoint as a Trainee Field Service Engineer. This is an exciting opportunity to train and qualify in a hands-on role with one of the UK's most trusted appliance brands. If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
For further information please contact The Academy Team!
Trainee Field Service Engineer in Salisbury employer: TXP
Hotpoint is an excellent employer for aspiring Trainee Field Service Engineers, offering comprehensive training and a supportive work culture that prioritises employee growth. With a commitment to customer service and hands-on problem-solving, you'll enjoy a secure career path with opportunities to progress within a globally respected brand, all while working in a dynamic environment that values skill and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in Salisbury
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your hands-on skills! Even if you haven't worked in field service before, try fixing small appliances at home or volunteering to help friends. This will give you practical experience to talk about during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Hotpoint team and starting your career as a Trainee Field Service Engineer.
We think you need these skills to ace Trainee Field Service Engineer in Salisbury
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your CV:Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don't forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at TXP
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Even though you might not have experience, showing that you're eager to learn and understand the technical side of things will impress them.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided great customer service in the past, even if it's from a different job. They want to see your passion for helping people!
✨Be Ready for Hands-On Questions
Expect questions about how you'd approach diagnosing and fixing common appliance issues. Think through some scenarios beforehand so you can demonstrate your problem-solving skills during the interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process or what a typical day looks like. This shows your genuine interest in the role and helps you get a better feel for the company culture.
