At a Glance
- Tasks: Provide top-notch customer support for IT issues and manage incidents effectively.
- Company: Join TXP, a dynamic company with a focus on customer service.
- Benefits: Competitive salary, benefits, and flexible remote working options.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Kickstart your IT career while working remotely and making a difference.
- Qualifications: Experience in customer service and a professional phone manner required.
The predicted salary is between 25000 - 32000 £ per year.
Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire
Location: Warwickshire/Remote working (1 day per week onsite)
TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working.
As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include:
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base
- Liaising with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience
- Experience in a busy telephone based customer services environment
- 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Experience of MS Office
Remote IT Service Desk Analyst - 1st Line Helpdesk Support employer: TXP
TXP is an excellent employer that values its employees by offering a competitive salary and a flexible work environment, allowing for remote work with just one day required onsite at our impressive HQ in Warwickshire. Our supportive work culture fosters professional growth, providing opportunities for skill development and career advancement within the IT sector, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Desk Analyst - 1st Line Helpdesk Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and customer service questions. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office or any specific tools mentioned in the job description, be sure to highlight that during your conversations. It’s all about making yourself stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Remote IT Service Desk Analyst - 1st Line Helpdesk Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Be sure to mention your passion for helping customers and any specific experiences that relate to the job.
Show Off Your Communication Skills:Since this role involves regular communication with customers, make sure your application reflects your strong written and verbal skills. We love clear and concise communication, so keep it professional yet friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TXP
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 1st line support. Familiarise yourself with common issues and solutions, especially around desktop and business applications. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about customer support, be prepared to discuss your previous experiences in a busy customer service environment. Think of specific examples where you’ve gone above and beyond to help a customer, as this will demonstrate your commitment to excellent service.
✨Communication Skills Matter
Practice your verbal and written communication skills. You’ll need to explain technical issues clearly to customers who may not be tech-savvy. Consider doing mock interviews with a friend to refine how you articulate your thoughts and ensure you come across as professional and polite.
✨Show Enthusiasm for Learning
The IT landscape is always changing, so express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you’re pursuing or have completed, and highlight your proactive approach to keeping your skills up to date.
