At a Glance
- Tasks: Diagnose and repair household appliances while providing excellent customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Fully paid training, competitive salary, company van, and uncapped commission opportunities.
- Other info: Long-term career progression with a global brand and ongoing support from experienced engineers.
- Why this job: Start a hands-on engineering career with comprehensive training and support.
- Qualifications: No experience needed; just a strong work ethic and willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Ready to start a hands-on career with one of the UK's most trusted appliance brands? Hotpoint are looking for motivated individuals to join our 12-month Trainee Field Service Engineer programme. Whether you're currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another hands-on role, we'll provide all the training and support you need to build a successful engineering career.
If you enjoy problem-solving, fixing things, DIY, working independently, helping customers and learning practical skills, this could be the perfect opportunity for you.
What's in it for You?
- 12-month paid training programme
- Daily rate equivalent of £27,377 for the first 6 months, increasing to £28,352 per year for the remainder - paid on a weekly basis via umbrella company
- Uncapped commission opportunities
- Overtime available
- Fully equipped company van and fuel card provided
- Tools, equipment and uniform supplied
- Industry-leading training programme
- Ongoing support from experienced engineers
- 20 days holiday plus bank holidays
- 25 days holiday once permanent
- Opportunity to secure a permanent role within 12 months
- Long-term career progression with a global household brand
The Role
As a Trainee Field Service Engineer, you'll be the face of Hotpoint, visiting customers in their homes to diagnose and repair household appliances. No two days are the same. You'll solve problems, learn technical skills and provide outstanding customer service while working independently in your local area.
What You'll Be Doing
- Driving your company van to customer appointments
- Diagnosing faults and carrying out repairs on domestic appliances
- Delivering excellent customer service
- Managing tools, parts and stock
- Representing the Hotpoint brand in customers' homes
- Promoting approved products and services to customers, earning commission opportunities
You'll work on appliances including:
- Washing machines
- Tumble dryers
- Electric cookers
- Other domestic appliances as your training develops
No Engineering Experience? No Problem.
Our structured training programme is designed for people with the right attitude and willingness to learn. We'll teach you everything you need to know through a combination of classroom learning, hands-on technical training and supported field experience.
Your Training Journey
- Weeks 1-3 is Residential Training in Peterborough
- For your first three weeks, you'll attend our specialist training centre in Peterborough from Monday to Friday, returning home for weekends. All travel arrangements are organised and paid for by us.
- Week 1 - Welcome Induction
- Travel to Peterborough organised by our team
- Meet your colleagues and support network
- Collect your tools, equipment and uniform
- Learn essential health and safety procedures
- Complete your driving assessment
- Receive your company van for travel to and from the training centre
- Weeks 2 & 3 - Technical Training
- Hands-on appliance repair training
- Fault diagnosis techniques
- Electrical and mechanical troubleshooting
- Customer service skills
- Practical learning in real-world repair scenarios
- Weeks 4-6 - Field Mentoring
- Months 2-12 - On-the-Job Development
- Phase 2 Training - 1 Week Upskill Programme
What We're Looking For
- Strong work ethic and positive attitude
- Reliable, honest and professional approach to work
- Excellent problem-solving skills and logical thinking
- Customer-focused with strong communication skills
- Comfortable working independently and managing your own workload
- Able to follow processes, procedures and safety standards accurately
- Willing to learn new skills and continuously develop
- Looking for a long-term career, not just a short-term role
- Confident communicating with customers and identifying their needs
- Comfortable recommending products and services where appropriate
- Motivated by earning additional commission through excellent customer service and upselling products
Essential Requirements
- Full UK Manual Driving Licence held for a minimum of 1 year
- Physically able to move household appliances
Trainee Field Service Engineer in Poole employer: TXP
At TXP, we are committed to creating a dynamic and inclusive work environment where our employees can thrive. As a Senior Data Business Analyst in Birmingham, you will not only engage in meaningful projects within the pensions and insurance sectors but also benefit from our strong focus on professional development and social responsibility. Join us to be part of a team that values diversity, fosters growth, and makes a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in Poole
✨Get Hands-On Experience
Dive into practical projects, even if they're DIY at home or in your community. Many engineering firms are impressed by real-world application, so build something cool and document it! Showing action is way more impactful than just talking about theories.
✨Join Engineering Societies and Clubs
Get involved with engineering clubs at your university or local societies. These communities often host events, workshops, and networking opportunities that can lead you to internships or traineeships. Plus, you'll meet like-minded folks and get a chance to show off your enthusiasm!
✨Connect with Alumni from Your Programme
Don’t underestimate the power of university connections! Reach out to alumni who’ve ventured into engineering roles. They might have insider tips or even know of traineeship opportunities at places like TXP. A warm introduction can often go a long way.
✨Apply Early and Often
Trainee positions can fill up fast, so get your applications in as soon as you spot them! Keep an eye on our website for openings at companies like TXP. The earlier you apply, the more chances you’ll have to stand out!
We think you need these skills to ace Trainee Field Service Engineer in Poole
Some tips for your application 🫡
Show Off Your Technical Skills:As you’re applying for a trainee role in engineering, make sure to list your relevant technical skills prominently on your CV. Include any specific software or tools you’ve used (like CAD software) and mention specific projects or coursework that showcases your hands-on experience. We want to see what you’ve done and what you can bring to the table!
Get Personal with Your Cover Letter:In your cover letter, share your passion for engineering and why you’re excited about the opportunity at TXP. Talk about what drives you and any specific areas of engineering you're keen on exploring further. We love to see your motivation and how you plan to grow in this role. Tailor it to us, and we’ll notice!
Highlight Your Educational Journey:Since this is a trainee position, your educational background is key! Make sure to mention not just your degree, but any relevant certifications or additional training you’ve taken. If you're a recent graduate or still studying, we want to see how your studies connect to this role in engineering.
Include Group Projects or Internships:If you’ve worked on any group projects or have had internships, make sure to call them out in your application. Collaboration is vital in engineering, so we want to see how well you’ve worked with others in real-world scenarios. Sharing this experience can set you apart from other trainees applying to TXP!
How to prepare for a job interview at TXP
✨Speak the Lingo
Engineering is packed with technical jargon, so brush up on relevant terminology. Whether it's CAD software or the basics of thermodynamics, you might be asked to explain concepts or tools you're familiar with. Using the right language shows you're not just a newbie but someone who's got a genuine interest in the field!
✨Problem-Solving in Action
Expect technical questions or scenarios where you’ll be asked to solve engineering problems. Practise logic puzzles or review relevant project cases you've worked on, even if they're part of your studies. Showcasing your critical thinking skills is key, especially in a trainee position where they want to see your potential!
✨Show Us Your Projects
As a trainee, your portfolio might not be extensive, but bring along any relevant projects you’ve completed during your studies. Highlighting your hands-on experience, even if it’s from coursework or internships, gives the interviewers at TXP a tangible taste of your skills and what you can bring to their team.
✨Be Ready to Learn
In a trainee role, demonstrating a willingness to learn is crucial. Be prepared to discuss how you handle feedback and adapt to new challenges, as this is a trait many companies, including TXP, will be looking for. They want to see that you’re not just eager to hit the ground running, but also keen to grow within the engineering field!
