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- Tasks: Provide top-notch technical support for photocopiers and managed print solutions.
- Company: Join a premium IT and communication solutions provider known for excellence.
- Benefits: Enjoy a competitive salary, vehicle, laptop, phone, 25 days holiday, and pension.
- Why this job: Be part of a dynamic team, enhance your tech skills, and ensure customer satisfaction.
- Qualifications: Experience in field technical support within the MFP/copier/print sector is essential.
- Other info: Opportunity to attend product courses and grow your expertise.
ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers)
LOCATION: Kent / Dover / CT
PACKAGE: Up to 32,000 + vehicle , laptop, phone, 25 days holiday , pension etc
The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care
Key responsibilities and tasks:
Provide technical assistance within timescales specified by SLAs
Effectively investigate and rectify faults
Perform routine maintenance and modifications/updates as required
Provide support during installations
Understand and be fully conversant with SLAs relating to assigned accounts
Understand solutions in use and be able to carry out basic fault finding
Back up colleagues when necessary – e.g., holiday, sickness, busy periods
Log call details using the call logging system within agreed timescales
Report reoccurring faults to enable proactive management of such faults
Share expertise and technical information with team members
Build relationships with key stakeholder acounts at all times
Ensure boot stock and/or site stock is maintained at specified levels
Attend product courses as requested to ensure knowledge base sufficient for
Applicant profile:
Previous experience of working in a field technical support environment within the MFP/copier/print arena
Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
Excellent communication and interpersonal skills to ensure first class customer service
Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on (phone number removed)
Photocopier Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest photocopier technologies and managed print solutions. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the MFP/copier industry. Attend relevant events or join online forums where you can connect with others who might provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills with real-life scenarios will make you stand out as a candidate.
✨Tip Number 4
Research the company’s values and customer service approach. Being able to align your answers with their mission during the interview will show that you're a good fit for their team.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field technical support, particularly within the MFP/copier/print sector. Emphasise any previous roles where you provided customer service or technical assistance.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with their requirements, particularly your problem-solving abilities and communication skills.
Showcase Technical Skills: In your application, include specific examples of your technical expertise related to photocopiers and managed print solutions. Mention any relevant certifications or training that demonstrate your knowledge in this area.
Follow Application Instructions: Ensure you follow the application instructions carefully. If they request your CV to be sent via a specific link or email, make sure to do so. Double-check for any additional documents they may require.
How to prepare for a job interview at TXP
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of photocopiers and managed print solutions. Be prepared to discuss specific models, common issues, and troubleshooting techniques, as this role requires a solid understanding of the equipment you'll be working with.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your ability to think logically through problems. You might be asked to solve hypothetical scenarios or past experiences where you had to troubleshoot an issue effectively.
✨Highlight Customer Service Experience
Since this role involves providing excellent customer support, share examples from your previous jobs where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in a technical support role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to managed print solutions and how they support their technicians. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.