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For Companies At a Glance
- Tasks: Service and repair photocopiers at customer sites, ensuring top-notch performance.
- Company: Join TXP, a leader in the Print/Managed print sectors across the UK.
- Benefits: Enjoy a competitive salary, company vehicle, pension, and tools provided.
- Why this job: Gain hands-on experience, develop technical skills, and work with a supportive team.
- Qualifications: No specific qualifications required; just a passion for problem-solving and technology.
- Other info: Opportunities for training and career growth available.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Role: Field Service Technician – Multi-Functional DevicesLocation: Leicestershire / Peterborough Package: up to £31,000 per annum + 10% bonus + 26 days holiday
Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ?
What will your day to day responsibilities be?
- Achieve key SLA's as directed to maintain optimum customer satisfaction.
- Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
- Install and network Multi-Functional Devices on customer premises to the customer's satisfaction.
- Provide advice and training to customers on all aspects of the machines' functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
- Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
- Perform all repairs in a safe manner and in accordance with manufacturers' recommendations and Health & Safety legislation.
- Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
- Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
- Maintain car or walking stock to required standards.
- Support or respond to service call outs for other service teams as necessary.
- Attend and contribute to team meetings.
RequirementsWe will consider any experienced photocopier or electro – mechanical service engineers living within the specified areas and who can offer
- Strong customer facing skills and experience
- Theoretical and practical experience of industry and best practices
- Ability to communicate at all levels with the customer and organisation
- Proven technical experience – electro mechanical
- Excellent IT knowledge, including networking
What is on offer?
- £31,000 + bonus
- Company car
- 26 days holiday
- Phone / laptop / tools
- Pension
- Healthcare plans
Please press apply now to submit your application for this position or email . Due to high levels of response we will only be able to contact successful candidates.
Photocopier Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific photocopier brands and models that are commonly used in the East Midlands. This knowledge will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your technical skills related to photocopier maintenance and repair. Consider taking short courses or certifications that can enhance your expertise, making you a more attractive candidate.
✨Tip Number 3
Network with professionals in the print and managed print sectors. Attend industry events or join online forums where you can connect with others who might provide insights or referrals for the position.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle common service scenarios, such as troubleshooting issues remotely or managing customer expectations during repairs.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Photocopier Field Service Engineer. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Targeted CV: Create a CV that emphasises your technical skills, experience with photocopiers, and any relevant certifications. Include specific examples of past work where you successfully repaired or maintained equipment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your background aligns with the company's needs in the print sector.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at TXP
✨Know Your Equipment
Familiarise yourself with the types of photocopiers you'll be servicing. Understand their common issues and solutions, as well as any specific software they use. This will show your technical knowledge and readiness for the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss past experiences where you've identified and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Emphasise Communication Skills
Since the role involves regular communication with customers and team members, showcase your ability to explain technical issues in layman's terms. Practice how you would handle a remote support call to demonstrate your customer service skills.
✨Show Your Organisational Skills
Talk about how you manage your time and tasks, especially when driving to different customer sites. Mention any tools or methods you use to keep track of your calls and ensure timely service, as this is crucial for the role.
