At a Glance
- Tasks: Manage complex casework and complaints, ensuring effective user support and service improvements.
- Company: Join a dynamic government team focused on user engagement and policy strategy.
- Benefits: Competitive daily rate, hybrid working, and the chance to make a real difference.
- Other info: Opportunity to work with diverse teams and enhance your professional network.
- Why this job: Be at the forefront of improving public services and user experiences.
- Qualifications: Experience in casework management and strong problem-solving skills.
The predicted salary is between 70000 - 80000 £ per year.
We are seeking an experienced Parliamentary and Complaints Caseworker to lead the management of complex casework, complaints, and high-profile operational issues within the GOV.UK One Login and Wallet programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes.
Key Responsibilities
- Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance.
- Ensure compliance with statutory deadlines, service standards, and organisational processes.
- Investigate operational and service-related issues, collaborating with operational teams and relying parties to understand and resolve them.
Parliamentary & Complaints Caseworker employer: TXP
As a Parliamentary and Complaints Caseworker within the GOV.UK One Login Wallet programme, you will join a dynamic team dedicated to enhancing user experiences through effective case management and collaboration across government departments. Our hybrid work culture promotes flexibility and inclusivity, while our commitment to professional development ensures that you have ample opportunities for growth and advancement in your career. Working in vibrant cities like London, Manchester, or Bristol, you'll enjoy a supportive environment that values your contributions and fosters meaningful impact on public service.
